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Lead and manage organisational changeBSBINN6011.Analyse the organisational objectives provided and identify the changes required for Fast Track CouriersThe following points identify the requirements for change.a.Changing the delivery system in order to offer shorter delivery time to customersb.To become the preferred choice as movers/courier company by growing its market sharec.Using PDA data for productivity reportingd.Improving the distribution system to eliminate late delivery to customers. This has had a negative impact on the company.e.Develop trust among employees, particularly drivers to encourage participation in training programs and motivating them to work productively.f.By understanding drivers’ requirements and explaining the benefits of change, resistance by drivers and the negative impact this has on the company can be reduced.2.Link between changes identified and organisational strategic plan goalsThe changes identified for Fast Track Couriers are linked to its strategic and operational goalsas follows:a.By efficient employment and training of work force the company proposed to expandtheir business in the metropolitan area. Their goal is to increase the company’s share in the small to medium package delivery market by 7.5 %.b.By developing and integrated approach to their distribution system, utilising technology such as PDA devices and GPSc.To develop and maintain a cohesive and well-maintain workforce by understanding the requirements of employees and drivers. Training programs organised for employees and drivers regarding changes in technology and organisational strategic plan goals will build trust in the company.3.Review the organisation’s current state to understand how the current policies, practicesand operations deliver against the organisation’s strategic goals.The organisation’s current performance when reviewed against its strategic goal/objectives requires understanding of the impact it may have on people, policies and processes, technology and structure.a.People
Drivers have historically reacted negatively to change. Drivers are currently happy with the work environment, as they enjoy working as part of a two-man team. The organisation typically leaves the drivers alone and lets them do their job as this is what seems to make them happy. Management has tried in the past to have drivers participate in organisational activities. These activities were not received positively and the drivers complained and asked not to be involved. The drivers’ view is that