204 class 3 lecture nots.docx - Sauder School Comm 204 –...

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Sauder School Comm 204 – class 3 Logistics and Operations Management COMM 204 Logistics and Operations Management Process Analysis (I) Introduction Process Analysis S. Thomas McCormick © 2016 Page 1
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Sauder School Comm 204 – class 3 Logistics and Operations Management Learning Objectives Understand the following concepts: Flow Time Capacity Rate Bottleneck Tool: Process Analysis Process mapping Capacity analysis (also called bottleneck analysis) Applications McDonald’s make-to-order system Kristen’s Cookie Company (Assignment 1, next class) Process Analysis S. Thomas McCormick © 2016 Page 2
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Sauder School Comm 204 – class 3 Logistics and Operations Management Processes are complex: Example What is the “capacity” of a restaurant? What does it depend on? Why is it important? To simplify things in this class we are going to assume that there is no variability Process Analysis S. Thomas McCormick © 2016 Page 3
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Sauder School Comm 204 – class 3 Logistics and Operations Management Understanding Processes … and Making Them Visible Process Flow Diagram : A good tool for understanding process and making them visible Process mapping : This activity of constructing a process flow diagram Determine all activities in the process and how items flow through the process Multiple products and/or exceptions: Conditional routing depending on the product’s characteristics Flow: Not only materials , but also information to drive and control processes Generating a map of processes can lead to new insights into how to manage the process Process Analysis S. Thomas McCormick © 2016 Page 4
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Sauder School Comm 204 – class 3 Logistics and Operations Management Process Entities Flow units : The items that flow through the process May be homogenous or heterogeneous Activities : The transformation steps in the process Each activity takes some time to complete Resources : They perform the activities Have capacities Buffers : Storage units for flow units May have finite size Process Analysis S. Thomas McCormick © 2016 Page 5
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Sauder School Comm 204 – class 3 Logistics and Operations Management Process Flow Diagram Elements Process Analysis S. Thomas McCormick © 2016 Page 6
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Sauder School Comm 204 – class 3 Logistics and Operations Management Flow through a process Process Analysis S. Thomas McCormick © 2016 Page 7
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