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Ba 200 chapter 1 review - Theresa Mueller Ba 200 Chapter 1...

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Theresa Mueller Ba 200 01/17/2008 Chapter 1 Review #6-15 6. Communication skills are required more by nurture than by nature. While certain sensitivity is inborn most communication skills can be learned. People can improve their listening nonverbal and speaking skills. 7. Sven trends that affect business communicators: 1. Flattened management hierarchies 2. More participatory management 3. Increased emphasis on self-directed work groups and vital teams 4. Heightened Global competition 5. Innovative communication technologies 6. New work environments 7. Focus on information and knowledge as corporate assets 8. A. Encode-changing an idea into words or nonverbal communication that conveys meaning. B. Channel- median over which a message is transmitted C. Decode translating the message from its symbol form into meaning 9. 11 techniques for improving your listening skills: 1. Stop talking 2. Control your surroundings 3. Establish a receptive mind-set
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4. Keep an open mind 5. Listen for main points 6. Capitalize on lag time 7. Listen between the lines
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