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Unformatted text preview: 67-802-0731 Chapter 14 Case application 3. Since they were ranked as one of the best companies to work for, I would assume that job satisfaction on average is pretty high. Generally when employees are satisfied by their job that translates into doing good work. When that work is customer service you are going to get good representatives which leads to happy customers. 4. The company is fair because by definition a financial institution has to be fair. It is caring and human because of the excellent customer service it provides with happy friendly employees. The company is driven because it is looking to revolutionize the banking industry. ...
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This note was uploaded on 04/20/2009 for the course MAN 14029 taught by Professor Thompson during the Spring '09 term at University of Illinois at Urbana–Champaign.
- Spring '09