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Unformatted text preview: 67-802-0731 Chapter 13 Case application 2. I believe that 1-800-Got-Junk is a company that is extremely capable of change. It constantly is encouraging its employees to learn and to adapt the business as they see fit. It also allows the employees to learn from each other when they catch up at the beginning of each shift. In fact every characteristic of change capable organizations that is listed in exhibit 13-8 is being implemented by the company. 3. Based on the exert Brian Scudamore already stimulates and nurtures innovation in the company. He could however devote more time to training and development. He could also encourage constant communication between his employees by giving them radios if they don’t already have them. ...
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- Spring '09