Chapter 10

Human Communication in Society (Book alone)

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Chapter 10—Communicating in Organizations Defining Organizational Communication Organizations from a Communication Perspective - Organizations : the set of interactions that members of groups use to accomplish their individual common goals - As individuals in organizations maintain, or alter, their communication practices, they influence the organization itself. - Organizations are purposeful – members come together to accomplish individual and collective goals Communication Function and Structure - function : goals and effects of communication - 3 major functions of organizational communication: 1. Production: in which activity is coordinated toward accomplishing goals 2. Maintenance : in which the stability of existing systems is preserved 3. Innovation : by means of which systems are changed - Structure : lines of communication, or a system of pathways through which messages flow 1. Downward communication: with subordinates 2. Upward communication: with superiors 3. Horizontal communication: with peers - Direction-based metaphors presume hierarchy - Formal structure : the officially designated channels of communication - Explicit or desired patterns of interaction (what the organization suggests we do) - Informal structure : unspoken but understood channels - Patterns of interaction that develop spontaneously Types of Organization - Differentiate organizations by such factors as size, industry, market share… - Societal role : social function - Integration roles : organizational function in which potentially chaotic social conflicts or problems are managed - Ex: law enforcement agencies, medical facilities, nonprofit organization - Political roles : organizational function in which valued resources and, thus, power are generated and distributed - Pattern maintenance roles: organizational role in which learning and expressive functions are performed, while also establishing and perpetuating social and cultural norms - Economic production role: organizational role in which the delivery of products or services maximizes profit 1
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Organizational Communication and the Individual Assimilation - Assimilation: the communicative, behavioral, and cognitive processes that influence individuals to join, identify with, become integrated into, and (occasionally) exit an organization - Organizational identification : the stage of assimilation that occurs when an employee’s values overlap with the organization’s values - Organizational culture : the languages, habits, rituals, ceremonies, stories, beliefs, attitudes, and artifacts associated with members of an organization (group) Anticipatory Socialization - Anticipatory Socialization : activities and experiences that occur before an individual enters an organization but that later assist in the assimilation process - Anticipatory socialization also includes activities one engages in before being hired by a specific organization, such as conducting research on the organization, listening to media messages about it,
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Chapter 10 - Chapter 10Communicating in Organizations...

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