ch15 - Ch. 15 Notes: Conflict and Negotiation Traditional...

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Ch. 15 Notes: Conflict and Negotiation o Traditional View o 1930s and 40s o Conflict seen as harmful and should be avoided: direct attention to causes of conflict and correct those malfunctions o Human Relations o Conflict is a natural occurrence and inevitable acceptance of conflict o 1940s to mid 70s o Interactionist o Not accepting of conflict but encourages it on the grounds that a harmonious, peaceful, tranquil, and cooperative group is prone to become static, apathetic, and nonresponsive to needs for change and innovation o Maintain ongoing minimum level of conflict to keep group viable, self- critical, and creative o Functional: conflict that support the goals of the group and improve performance o Dysfunctional: conflicts that hinder group performance o Task conflict: relates to content and goals of work Low-level is functional Low-moderate levels better group performance because it stimulates discussion of ideas o Relationship conflict: focuses on interpersonal relationships Almost always dysfunctional o Process conflict: relates to how work gets done Low-level is functional Conflict Process (Pg. 490, exhibit 15-2) o Stage 1: Potential Opposition or Incompatibility o Causes or sources of conflict
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ch15 - Ch. 15 Notes: Conflict and Negotiation Traditional...

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