quality_0060 - groups will be to support the implementation of these country-specifi c designs not to substitute for them Rafael Bengoa World

quality_0060 - groups will be to support the...

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groups will be to support the implementation of these country-specifi c designs – not to substitute for them. Rafael Bengoa World Health Organization, Geneva 2006 Foreword 1 This guide is divided into the following four sections. Section 1, Background and assumptions, presents the context and rationale for developing this process. Section 2, Basic concepts in quality, provides simple working defi nitions of what is meant by quality in the context of health and health care, and describes various roles and responsibilities which apply to quality improvement in any health system. Section 3, A process for building a strategy for quality: choosing interventions, describes a decision-making process for policy- makers, which includes seven elements related to initial analysis, strategy development, and implementation. Within Element 5 of the decision-making process, special emphasis has been given to describing the various interventions for quality in the six principal domains. Section 4, Annexes, provides two tools: A. A self-assessment questionnaire for detailed analysis of Element 5 of the decision-making process. B. A matrix to map quality interventions by the various roles and responsibilities in a health

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