Tb chap 17 - 1 The organization is best served when viewing the costs of quality improvement efforts as a non-value added b standard cost c actual

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1. The organization is best served when viewing the costs of quality improvement efforts as: a. non-value added. b. standard cost. c. actual costs. d. recoverable costs. correct: d 2. Quality should be viewed from the perspective of the: a. marketing manager. b. chief financial officer. c. stockholders. d. consumer. correct: d 3. A technique by which companies analyze fluctuations in a process is called: a. statistical process control. b. a quality audit. c. benchmarking. d. Pareto analysis. correct: a 4. Focusing on how "best-in-class" companies achieve their results is referred to as: a. reverse engineering. b. results benchmarking. c. process benchmarking. d. competitive benchmarking. correct: c 5. Which of the following is not an important principle of Total Quality Management? a. Continuous improvement to the system of planning, controlling, and decision making. b. Required participation by everyone in the organization. c.
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This note was uploaded on 12/12/2008 for the course ACCT 310 taught by Professor Nacemagner during the Fall '08 term at Western Kentucky University.

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Tb chap 17 - 1 The organization is best served when viewing the costs of quality improvement efforts as a non-value added b standard cost c actual

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