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tb chap 17 - 1 The organization is best served when viewing...

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1. The organization is best served when viewing the costs of quality improvement efforts as: a. non-value added. b. standard cost. c. actual costs. d. recoverable costs. correct: d 2. Quality should be viewed from the perspective of the: 3. A technique by which companies analyze fluctuations in a process is called: 4. Focusing on how "best-in-class" companies achieve their results is referred to as: 5. Which of the following is not an important principle of Total Quality Management? a. Continuous improvement to the system of planning, controlling, and decision making. b. Required participation by everyone in the organization. c. A focus on improving goods from the CEO's viewpoint. d. Value long-term partnerships with suppliers. correct: c
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