MGNT110_CHAP 3.docx - CHAP 3 MANAGING CULTURE A...

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CHAP 3: MANAGING CULTURE A. INTRODUCTION - ‘Managing the culture’ of an organization is often presented as an easy task It is commonly suggested that an organization is undergoing cultural change only to remain significantly the same at the end of the change process Cultures that exist in organizations are often not amenable to being managed - Dimensions of culture: B. THE CONCEPTS OF CULTURE - Culture comprises the habits, values mores and ways of acting – often referred to as norms – by which people identity themselves and others - One way to establish clearly what the norms are is breaking them; breaching the norm draws it to attention - Culture is: Everyday knowledge that people use habitually to make sense of the world around them Patterns of shared meanings and understandings passed down through language, symbols, and artifacts 1. Norms - The tacit and unspoken assumptions and informal rules - The meanings which are negotiated in everyday interactions 2. Values - Values: A set of beliefs and goals that serve as guiding principles in one’s life Trans-situational values are consistent and stable across situations - Value priorities: The order of values in terms of importance to one’s life 3. Artifacts - Artifacts are: things with which we mark out territory and are symbolic of culture - Artifacts can be: The decorations and art in a building The furnishings and fittings
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