BA304 Exam 1 - DI SC. Philantr iphic Ethical: dont har m...

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Unformatted text preview: DI SC. Philantr iphic Ethical: dont har m anyone Legal: obey the laws Economic: make a profit Do it Legal Dont do it o it, there needs to be a policy change I llegal Dont do it Not Right Right Management Exam 1 I. Management is the process of working with people to achieve organizational goals. a. Management is a social interaction i. Good managers must be both effective and efficient 1. To be effective is to actually achieve organizational goals 2. To be efficient is to achieve those goals with optimum utilization of resources. I I. Historical Perspective a. Bureaucracy is the key to efficiency b. People are to be used and controlled c. Internal focus d. Communication and technology used to control people e. Management by command I I I. Modern Perspective a. Flexible and involved people are the key to success b. Emphasis on collaboration and teams c. External focus d. Communication and technology used to inform and empower people e. Management by learning IV. The Contemporary Manager a. Acts as an internal consultant b. Engages in continuous learning c. Uses formal and informal communication channels d. Creates and uses networks to share information and make decisions e. Delegates and expects results V. Major Function of a Manager a. Planning b. Organizing c. Leading d. Controlling VI. Planning a. Planning is the process of determining the organizations desired future position and deciding how best to get there. i. Budgets, schedules are common planning mechanisms. VII. Organizing a. Organizing is the process of designing jobs, grouping jobs into manageable units, and establishing patterns of authority among jobs and groups of jobs. VII I. Leading a. Leading is the process of motivating members of the organization to work together toward the attainment of organizational goals. i. Management does not equal Leadership IX. Controlling a. Controlling is the process of monitoring and correcting the actions of the organization and its people to keep them headed toward their goals i. Differentiate between the behavior of people, and their attitudes. There is observable and non-observable. X. Mintzbergs Managerial Roles i. Three Categories 1. Interpersonal 2. Informational 3. Decisional b. Interpersonal Roles i. Figurehead: externally visible ii. Leader: internally visible, creating a vision iii. Liaison: relates internal to the external c. Informational Roles i. Monitor: scans environment both internal and external ii. Disseminator: distributing information internally iii. Spokesperson: distributing information externally d. Decisional Roles i. Entrepreneur: initiating creativity (intra-) ii. Disturbance Handler: decision making (unexpected) iii. Resource Allocator: decision making (expected) iv. Negotiator: facilitator between factions....
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This note was uploaded on 12/15/2008 for the course B A 304 taught by Professor Colangelo,augustu during the Spring '07 term at Pennsylvania State University, University Park.

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BA304 Exam 1 - DI SC. Philantr iphic Ethical: dont har m...

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