Four Seasons Goes to Paris Case Study - Nicola Groves.docx

Four Seasons Goes to Paris Case Study - Nicola Groves.docx...

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1 Four Seasons Goes to Paris Four Seasons Goes To Paris Case Study Nicola Groves PID: 3875893 Course Selection: Senior Seminar HFT 4296 RVCC Due: July 18 th , 2015
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2 Table Of Contents Cover Page…………………………………………………………………………………1 Table of Contents…………………………………………………………………………..2 Executive Summary… ........................................................................................................... 3 Statement of Problem/Weaknesses………………………………………………………….. ……………4 Strengths…… ........................................................................................................................ 6 Recommendations……...……………………………….………………………………….7 Works Cited………………………………………………………………………………..8
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3  Executive Summary As outlined by the Case Study, throughout the 53 properties and 24 countries that are underneath the Four Seasons umbrella, there is 1 philosophy that remains the same throughout each and every one. This philosophy is “Treat others the way you would want to be treated 1 ”, showcasing the importance of treating employees how they are asked to treated the guests, providing an impeccable sense of loyalty and service throughout their properties. By following this philosophy, Four Seasons has managed to maintain this impeccable service, and has gained an extremely valuable reputation worldwide for their consistency. Therefore, when it came to opening up a new hotel within a culture that Four Seasons is not familiar with, it became a cultural integration issue, as well as a corporate culture issue, as things needed to be changed in order to remain true to the French safety and employee laws and regulations. They needed to find a way to keep the consistency of the brand that they have worked so hard to obtain over the years, whilst also following the laws and keeping the French culture, as the location they had chosen to renovate and open is an integral part of French culture. There was a cultural change seen as amongst different cultures, perceptions of what determines great quality service and “luxurious features” vary vastly, and therefore what may have been extremely luxurious in one country, may not seem that way in another 2 . Therefore, adaptions were forced to be made to both tangible items offered, as well as the general services offered by the employees. This was extremely important as it is imperative that each and every employee is able to meet the standards of the hotel, but also meet both the general and personal needs of each guest within the hotel. This therefore became an issue for human resources, as changes to the management and training style needed to be made in order to obtain the end goal 1 Four Seasons Website; Service Culture 2 Four Seasons Cultural Adaption Analysis; Anderson University
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4 successfully, and stick to the general corporate culture and maintain the lavish status that has been consistently reached.
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