Exam 1 Review Slide Deck.pptx - Chapter 1: Introduction to...

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Chapter 1: Introduction to Managing GlobalOperations and Supply ChainsVenkataraman & Pinto, Operations Management, 1e. SAGE, 2018.1
Demand PlanningERP OperationsBusiness ModelBusiness ObjectivesProduction PlanningMPS Master Production SchedulingDemand PlanningData AccuracyProcurement ProcessShop Floor ProcessCustomer ServiceMaterials PlanningSupply Chain Mgt.2Chap 4,5Chap 3,6Chap 7Chap 8,9,10,11Exam 1Exam 2Exam 3Chap 2Chap’s 12,13,14,15
omManagementWhat is Operations?!
1-3Operations
om1-4Metrics, Also referred to as KPI(Key Performance Indicators)What is the MOST IMPORTANTmeasurement in Operations?CUSTOMER SERVICE!What is the second mostimportant metric inOperations?COST!
om1-5Conflicts in OperationsMgt.Copyright DHS & Assoc. LLC 2017Most important metrics areCustomer ServiceCostHigh inventory or veryflexible capacity can oftensupport high customerserviceHigh inventory or veryflexible capacity can oftencause higher cost however!
omERP (EnterpriseResource Planning)ERP is not a computer system to managea companyERP is a process of planning andexecution involving integrated functionswithin the business.The ERP computer system is a tool tomore easily accomplish the ERP systemintegrationCopyright DHS & Assoc. LLC20176
om1-7Why Plan?Customer demand variationCompetition and associated variationTechnology and associated variationManufacturing and service process variationOther variation?The main tools beyond market insight are flexibilityand responsiveness (speed)Buffer capacity for agilityBuffer inventory for responsiveness80% of Operations Managementis PLANNING!There isan enormous amountof variation in Ops MgtStopped here
OffshoringOffshoring refers to sourcing from overseas orgetting work done in a foreign country.China has now become the preeminent source oflow-cost offshore manufacturing.The benefits of offshoring include being able to tap alarger pool of skilled people, get work done faster,and lower a company’s labor costs.Risks of offshoring include transfer of jobs to othercountries, geopolitical risk, language differences, andpoor communication.8Venkataraman & Pinto, Operations Management, 1e. SAGE, 2018.
OutsourcingOutsourcing refers to contracting with a third party oran external company to manufacture a good ordeliver a service.

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Term
Spring
Professor
Lahcen Layouni
Tags
Business, Management,

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