Exam 1 Review Slide Deckx - Chapter 1 Introduction to Managing Global Operations and Supply Chains Venkataraman Pinto Operations Management 1e SAGE

Exam 1 Review Slide Deckx - Chapter 1 Introduction to...

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Chapter 1: Introduction to Managing Global Operations and Supply Chains Venkataraman & Pinto, Operations Management, 1e. SAGE, 2018. 1
Demand Planning ERP Operations Business Model Business Objectives Production Planning MPS Master Production Scheduling Demand Planning Data Accuracy Procurement Process Shop Floor Process Customer Service Materials Planning Supply Chain Mgt. 2 Chap 4,5 Chap 3,6 Chap 7 Chap 8,9,10,11 Exam 1 Exam 2 Exam 3 Chap 2 Chap’s 12,13,14,15
om 1-3 Operations Management What is Operations? !
om 1-4 Metrics, Also referred to as KPI (Key Performance Indicators) What is the MOST IMPORTANT measurement in Operations? CUSTOMER SERVICE! What is the second most important metric in Operations? COST!
om 1-5 Conflicts in Operations Mgt. Copyright DHS & Assoc. LLC 2017 Most important metrics are Customer Service Cost High inventory or very flexible capacity can often support high customer service High inventory or very flexible capacity can often cause higher cost however!
om ERP (Enterprise Resource Planning) Copyright DHS & Assoc. LLC 2017 6
om 1-7 Why Plan? Customer demand variation Competition and associated variation Technology and associated variation Manufacturing and service process variation Other variation? The main tools beyond market insight are flexibility and responsiveness (speed) Buffer capacity for agility Buffer inventory for responsiveness 80% of Operations Management is PLANNING ! There is an enormous amount of variation in Ops Mgt Stopped here
8 Venkataraman & Pinto, Operations Management, 1e. SAGE, 2018.

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