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ME1120_WK03_Assignment_2017_V01.docx - ME1120 Week 3...

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© Ultimate Medical Academy. ME1120: Week 3 Assignment How do you perform basic clerical functions such as: reception, scheduling, and information processing and office maintenance in a healthcare setting? This assignment helps you apply your knowledge from this week’s modules and readings. Scheduling appointments is a critical responsibility for the medical administrative assistant. It is also a responsibility that builds upon professionalism, which your employer and co-workers will expect you to demonstrate. TELEPHONE VOCABULARY & EQUIPMENT 1. Read the meaning and provide the vocabulary word in the appropriate space provided: Vocabulary Word Meaning Triage The process of assignment degrees of urgency to patients’ conditions Emergency An unexpected, life-threatening situation that requires immediate action Conference call A telephone call during which a caller can speak with several people at the same time Call forwarding A telephone feature that allows calls made to one
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