March 20, 2017.docx - Nathaly Pulido Management WSJ On...

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Nathaly Pulido March 20, 2017 Management WSJ On final: Squaring off should college students be required to take a financial planning course. Blackboard: When you’re older than your boss. (Instructions online) Case study: Kramer Pharmaceuticals April 5 th on blackboard. (3 people) 4 issues. Listening Tuning out becomes listening becomes a rare skill. I come to every situation not with knowledge but with ignorance and I ask question and listen_ Drucker You gotta hear what isn’t being said- Drucker o Body language o Pause at the end of the question to let the other person think of the response Communications: 7% of communication derives from the words we use. 38% from the tone of your voice 55% comes from body language and gestures. Listening Good listening is inordinately difficult, even from experiences listener People don’t listen because they feel capable of much more than just listening
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