Performance_Measurement_Indicators_in_Healthcare_Thesis_-_Nid208_2016[1].doc

Performance_Measurement_Indicators_in_Healthcare_Thesis_-_Nid208_2016[1].doc

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UNIVERSITY OF OKLAHOMA GRADUATE COLLEGE PERFORMANCE MEASUREMENT INDICATORS IN THE HEALTHCARE INDUSTRY: A SYSTEMATIC REVIEW A THESIS SUBMITTED TO THE GRADUATE FACULTY in partial fulfillment of the requirements for the Degree of MASTER OF HUMAN RELATIONS By NIDA’A ABU JBARA Norman, Oklahoma 2016
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PERFORMANCE MEASUREMENT INDICATORS IN THE HEALTHCARE INDUSTRY: A SYSTEMATIC REVIEW A THESIS APPROVED FOR THE MASTER OF HUMAN RELATIONS By ________________________________ Dr. Jody Worley, Chair ________________________________ Dr. Chan Hellman ________________________________ Dr. Brenda Lloyd-Jones
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© Copyright by NIDA’A ABU JBARA 2016 All Rights Reserved
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Acknowledgements I would like to express my sincere gratitude to my advisor Dr. Jody Worley, the completion of this study could not have been possible without his expertise and guidance. His continuous support and motivation helped me in all the time of working on this research. Also, I would like to extend my thanks to Drs. Lloyd-Jones and Hellman for sitting on the panel of my thesis committee and taking the time to read my thesis and provide positive recommendations for the future development of this research. Last, a special thanks goes to my mother for supporting me spiritually throughout my study time and life in general. Without her prayers and encouragement I would not have completed this milestone in my life.
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Table of Contents Abstract ………………………………………………………………………...viii Introduction …………………………………………………………………….. 1 Performance Evaluation in Healthcare …………………………… ........... 5 Statement of the Problem …...………………………………………… ..... 7 Purpose of the Study …..………………………………………………...10 Common Performance Measurement Systems …………………………… .... 10 Pay for Performance (P$P) …………………………… ............................ 10 360-Degree Feedback ……………………………………………………11 Balanced Scorecard ……………………………………………………...12 Management by Objectives ……………………………………………...13 Research Questions …………………………………………………………….14 Method …………………………………………………………………………. 14 Search Strategy ……………………………………………………… ..... 14 Study Selection ……………………………………………………… ..... 16 Results …………………………………………………………………………..17 Search Results …………………………………………………………...17 Data Extraction ……………………………………………………… ..... 18 Characteristics of Studies ………………………………………………. 19 Quality of Studies …………………………………………………… ..... 21 Data Analysis ………………………………………………………… .... 21
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