8. communication skills.pdf - Communication Skills...

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Communication Skills Copy Rights Emad Aly Kamel Page 1 Communication Skills
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Communication Skills Copy Rights Emad Aly Kamel Page 2 Communication Skills Learning Outcomes 1. Define communication 2. Summarize communication skills 3. Tell why communication skills 4. Analyze communication process 5. Recognize communication in the formal organization 6. Assess communication in the informal organization 7. Understand barriers to communication 8. Examine responsibilities of sender 9. Evaluate responsibilities of receiver 10. Illustrate how to communicate with the boss 11. Show how to give a good impression 12. Evaluate etiquette when using the telephone 13. Demonstrate etiquette at the interview 14. Recognize etiquette at the work place 15. Justify etiquette of writing business messages 16. Assess improving reading skills 17. Value skills of emotional intelligence
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Communication Skills Copy Rights Emad Aly Kamel Page 3 What is communication? Inform and persuade What are communication skills? Ability to exchange information Ability to understand ourselves Ability to understand others Ability to manage conflict Ability to influence others Ability to transfer and understand meanings Why communication skills? Improve ability to work in teams Improve ability to solve problems Improve ability to work in a dynamic environment Improve professional image Improve understanding of culture What is the communication process? Steps between sender and receivers to transfer and understand message Sender has idea Sender encodes message Sender chooses channel Sender message filtered through barriers Needs Ego Culture Values Feelings Receiver decodes message Receiver feedback to sender Receiver message filtered through barriers Needs Ego Culture Values Feelings Sender feedback to receiver Sender message filtered through barriers Needs Ego Culture Values Feelings
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Communication Skills Copy Rights Emad Aly Kamel Page 4 What is the communication process? Steps between sender and receivers to transfer and understand message What is the communication process? Steps between sender and receivers to transfer and understand message Message sent from president is 100% Message received by vice president is 63% Message receives by general manager is 50% Message received by manager is 40% Message received by supervisor is 30% Message received by employees is 20% Message sent by employee to supervisor is 18% Message sent by supervisor to manager is 16% Message sent by manager to general manager is 14% Message sent by general manager to vice president is 8% Message sent by vice president to president is 1%
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Communication Skills Copy Rights Emad Aly Kamel Page 5 What is the communication process? Steps between sender and receivers to transfer and understand message
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Communication Skills Copy Rights Emad Aly Kamel Page 6 Communication in the formal organization What is the formal organization?
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