EMS 3303.pdf - EMS 3303 EMS Operations and Personnel...

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Course Syllabus Course Description Explores relationships of culture in recruitment, management, and retention of emergency medical services (EMS) personnel. Also examines the influence of effective personnel management on staffing and operational success for the EMS agency. Key areas of investigation include researching applicable human resources or personnel laws and regulations as well as ensuring that processes are in place for educating supervisory staff and employees, including how to monitor for compliance. Primary administrative functions include conducting employee performance reviews, development of personnel schedules, and investigating complaints. Course Textbook(s) Dominguez, O. J., Jr. (2016). EMS supervisor: Principles and practice . Burlington, MA: Jones & Bartlett Learning. Course Learning Outcomes Upon completion of this course, students should be able to: 1. Describe a market leader in the EMS field. 2. Illustrate the purpose of strategic planning in EMS. 3. Explore the process of hiring personnel to fit organizational culture and performance. 4. Explain how to communicate effectively with internal and external customers. 5. Summarize strategies for creating a culture of quality in an EMS organization. 6. Evaluate the purpose of a demand analysis for staffing in an EMS organization. 7. Construct a personnel budget on an established staffing model. Prerequisite(s) No prerequisite courses are required by CSU for enrollment in this course. Credits Upon completion of this course, the students will earn 3 hours of college credit. Course Structure 1. Study Guide: Course units contain a Study Guide that provides students with the learning outcomes, unit lesson, required reading assignments, and supplemental resources. 2. Learning Outcomes: Each unit contains Learning Outcomes that specify the measurable skills and knowledge students should gain upon completion of the unit. 3. Unit Lesson: Unit Lessons, which are located in the Study Guide, discuss lesson material. 4. Reading Assignments: Units contain Reading Assignments from one or more chapters from the textbook and/or outside resources. 5. Suggested Reading: Suggested Readings are listed within the Study Guide. Students are encouraged to read the resources listed if the opportunity arises, but they will not be tested on their knowledge of the Suggested Readings. 6. Discussion Boards: Discussion Boards are part of all CSU Term courses. More information and specifications can be found in the Student Resources link listed in the Course Menu bar. 7. Unit Assignments: Students are required to submit for grading Unit Assignments. Specific information and instructions regarding these assignments are provided below. Grading rubrics are included with each assignment. EMS 3303, EMS Operations and Personnel Management EMS 3303, EMS Operations and Personnel Management 1
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  • Fall '17
  • David Becker

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