chapter4.pptx - Selling a hotel room used to be simple...

CHAPTER 4
LODGING TECHNOLOGY SYSTEMS
“Selling a hotel room used to be simple; business would literally walk in off the street. No
more. As the number of channels a customer can use to book a hotel room grows,
hoteliers will be forced to take a more holistic view of their technological infrastructure.”
Bruno des Fontaines, Vice President Amadeus Hospitality Business Group

Chapter Four Outline

Introduction

Reservation System
Selling Individual Reservations
Selling Group Reservations
Displaying Room Availability and Guest Lists
Tracking Advance Deposits
Internet Reservations
Central Reservations
Global Distributions Systems
Alternative Distribution Systems
Electronic Distribution Management
Revenue Management

Front Office System
Guest Registration
Baggage Handling System
Room Status and Housekeeping Management
Guest Detection System
Work Order System
Cashiering and Night Audit

Chapter Four Outline

Night Audit
Recording All Transactions
Posting Room and Tax
Producing a Trial Balance
Generating Reports and Updating Statistics
Night Audit Steps
Common Posting Mistakes

Sales and Catering Systems
Booking Management
Contact Management
Account Management
Event Management
Reports and Queries
Field Force Automation
Lead and Proposal Management Systems
Video Marketing

Introduction: History of PMS

What is a PMS? It is a lodging application that normally performs
both back and front office functions as well as supports a variety
of other functions such as housekeeping, sales, catering, energy
management, and customer relationship management.

Where and when was the birth of the PMS? One of the first PMSs
was installed at the Sheraton Waikiki in 1970. It had only 12
megabytes of storage and it cost over $400,000.

What event eventually led to the widespread implementation of
PMSs in properties with more than 250 rooms? In June 1982,
NCR announced that the 4200 front desk posting machine, which
had dominated the lodging industry with thousands of
installations, would no longer be sold. The industry responded by
looking for alternatives. In the 1970s, less expensive
minicomputer-based PMSs were introduced.

What led to the implementation of PMSs in smaller properties?
The advent of the microcomputer in 1981 allowed most
properties to automate, some as small as 25 rooms. In the early
1980s, Galen Collins installed the first PMS on the island of Bimini
at the Big Game Resort and Yacht Club.

What is happening today? More than 80 PMSs presently specialize
in various types of lodging accommodations.
© Kendall Hunt Publishing Company

A partial list of PMS Suppliers
 Agilysys (PMS and other solutions)

Amadeus North America, Inc.

Brilliant Hotelsoftware, Inc.

Cenium (PMS and other solutions)

Choice Hospitality Solutions

Galaxy Hotel Systems

Hotel Concepts

Hotelogix

Infor, formerly SoftBrands

innRoad, Inc.