CHAPTER 4 LODGING TECHNOLOGY SYSTEMS “Selling a hotel room used to be simple; business would literally walk in off the street. No more. As the number of channels a customer can use to book a hotel room grows, hoteliers will be forced to take a more holistic view of their technological infrastructure.” Bruno des Fontaines, Vice President Amadeus Hospitality Business Group
Chapter Four Outline Introduction Reservation System Selling Individual Reservations Selling Group Reservations Displaying Room Availability and Guest Lists Tracking Advance Deposits Internet Reservations Central Reservations Global Distributions Systems Alternative Distribution Systems Electronic Distribution Management Revenue Management Front Office System Guest Registration Baggage Handling System Room Status and Housekeeping Management Guest Detection System Work Order System Cashiering and Night Audit
Chapter Four Outline Night Audit Recording All Transactions Posting Room and Tax Producing a Trial Balance Generating Reports and Updating Statistics Night Audit Steps Common Posting Mistakes Sales and Catering Systems Booking Management Contact Management Account Management Event Management Reports and Queries Field Force Automation Lead and Proposal Management Systems Video Marketing
Introduction: History of PMS What is a PMS? It is a lodging application that normally performs both back and front office functions as well as supports a variety of other functions such as housekeeping, sales, catering, energy management, and customer relationship management. Where and when was the birth of the PMS? One of the first PMSs was installed at the Sheraton Waikiki in 1970. It had only 12 megabytes of storage and it cost over $400,000. What event eventually led to the widespread implementation of PMSs in properties with more than 250 rooms? In June 1982, NCR announced that the 4200 front desk posting machine, which had dominated the lodging industry with thousands of installations, would no longer be sold. The industry responded by looking for alternatives. In the 1970s, less expensive minicomputer-based PMSs were introduced. What led to the implementation of PMSs in smaller properties? The advent of the microcomputer in 1981 allowed most properties to automate, some as small as 25 rooms. In the early 1980s, Galen Collins installed the first PMS on the island of Bimini at the Big Game Resort and Yacht Club. What is happening today? More than 80 PMSs presently specialize in various types of lodging accommodations. © Kendall Hunt Publishing Company
A partial list of PMS Suppliers Agilysys (PMS and other solutions) Amadeus North America, Inc. Brilliant Hotelsoftware, Inc. Cenium (PMS and other solutions) Choice Hospitality Solutions Galaxy Hotel Systems Hotel Concepts Hotelogix Infor, formerly SoftBrands innRoad, Inc.
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- Spring '16