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lowes-genesis-systems-guide.pdf - LOWES SYSTEMS GUIDE TABLE...

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LLOOWWEESSSSYYSSTTEEMMSSGGUUIIDDEE
LOWES SYSTEMS GUIDEPAGE 2The materials contained herein are the proprietary information of Impact Resource Group.No dissemination of these materials is permitted without expressed written consent.Impact Resource Group © 02072012TABLE OF CONTENTSSection 1: Lowesnet..................................................................................3Lowe’s Service Management (LSM) System...........................................................3Logging in to the LSM System..........................................................................................................4Logging in to the Work Order...........................................................................................................6Logging Out of the Work Order........................................................................................................7Support................................................................................................................................................7Types of Tasks Performed........................................................................................8Planograms................................................................................................................8Section 2: Lowe’s Genesis System..........................................................9Logging In..................................................................................................................9Understanding the Vendor Service Menu..............................................................10Understanding the Item Display Screen................................................................11Store Signage Menu................................................................................................12Printing.....................................................................................................................13Print Labels and Signs.....................................................................................................................15Print Labels In Queue......................................................................................................................16Printing the Correct Pricing Labels................................................................................................17Bin Locations...........................................................................................................13Bin Located Product........................................................................................................................13Establishing Bin Locations.............................................................................................................13Assigning Bin Locations in Genesis..............................................................................................14
LOWES SYSTEMS GUIDEPAGE 3The materials contained herein are the proprietary information of Impact Resource Group.No dissemination of these materials is permitted without expressed written consent.Impact Resource Group © 02072012Section 1: LowesnetLowesnetEvery department in Lowe’s has a computer terminal that youwill use when you perform any work order in a Lowe’s store.From these terminals you will access the Lowesnet system.Lowesnet is the Lowe’s in-house intranet system. FromLowesnet, you will access the Lowe’s Service Management(LSM) system and locate planograms.Lowe’s Service Management (LSM) SystemLowe’s LSM is a software application that allows Impact Resource Group employees tocomplete Log In/Log Out requirements and identify tasks completed.LSM is the primarymethod for tracking your time in the storeThe Vendor Service Management Department at Lowe’s requires that Impact Resource Groupemployees use the LSM to Log In/Log Out of each work order at the store they are assigned.Impact employees will use a username and password as assigned, to access the LSM. They mustLog Out for lunch when working more than a 6 hour period on any work order. They also mustlog out for any extended break or departure from the store.Impact employees should only be Logged In to the LSM while executing an assigned workorder. If an Impact employee fails to log out of the previous store and attempts to log in at a newstore, they will be automatically logged out of the first store.
LOWES SYSTEMS GUIDEPAGE 4The materials contained herein are the proprietary information of Impact Resource Group.No dissemination of these materials is permitted without expressed written consent.Impact Resource Group © 02072012Logging in to the LSM SystemAfter you have signed into the IMPACT IVR at the beginning of a work order, log in to theLowe’s Service Management (LSM) system.

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