Change Management An International Journal ONTHEORGANIZATION.COM VOLUME 13 ISSUE 4 __________________________________________________________________________ External Adaptability of Higher Education Institutions The Use of Diagnostic Interventions to Improve Agility RANA ZEINE, CHERYL A. BOGLARSKY, PATRICK BLESSINGER, AND LUKAS MICHEL
CHANGE MANAGEMENT: AN INTERNATIONAL JOURNAL First published in 201 4 in Champaign, Illinois, USA by Common Ground Publishing LLC ISSN: 2327-798X © 201 4 (individual papers), the author(s) © 201 4 (selection and editorial matter) Common Ground All rights reserved. Apart from fair dealing for the purposes of study, research, criticism or review as permitted under the applicable copyright legislation, no part of this work may be reproduced by any process without written permission from the publisher. For permissions and other inquiries, please contact [email protected] Change Management: An International Journal is peer-reviewed, supported by rigorous processes of criterion- referenced article ranking and qualitative commentary, ensuring that only intellectual work of the greatest substance and highest significance is published.
Change Management: An International Journal Volume 13, 2014, , ISSN: 2327-798X © Common Ground, Rana Zeine, Cheryl A. Boglarsky, Patrick Blessinger, Lukas Michel, All Rights Reserved. Permissions: [email protected] External Adaptability of Higher Education Institutions: The Use of Diagnostic Interventions to Improve Agility Rana Zeine, Saint James School of Medicine, USA Cheryl A. Boglarsky, Human Synergistics International, USA Patrick Blessinger, International Higher Education Teaching and Learning Association, USA Lukas Michel, Sphere Advisors, Switzerland Abstract: External Adaptability is an outcomes measure of organizational effectiveness reflecting proficiency levels in responding to external change. Many higher education institutions are interested in reshaping their goals to better meet the needs of a growing global market. To analyze External Adaptability, 52 higher education faculty and administrators from institutions in more than 16 countries were surveyed using the Human Synergistics International Organizational Effectiveness Inventory ® (OEI ® ) Survey. Results revealed that External Adaptability scores fell below both the Historical Average (50 th percentile) and the Constructive Benchmark. Subgroup analysis revealed that scores were below the Historical Average for faculty, administrators, males, females, and private- and public not-for-profits. By contrast, scores approached the Historical Average (50 th percentile) in private for-profits, and exceeded the Constructive Benchmark in public for-profits. Trends for slightly higher scores were noted for administrators and males as compared to faculty and females respectively. To improve agility in higher education institutions, further diagnostic analysis of organizational decision making is warranted. The Performance Triangle diagnostic model is discussed and the use of the Agilityinsights
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