Assignment 01.docx - WBIT2000 Assignment 01 Due 23:30 Graded assignment submissions such as this assignment need to be completed on your own i.e

Assignment 01.docx - WBIT2000 Assignment 01 Due 23:30...

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WBIT2000Assignment 01: Due May 14, 2017 @ 23:30Graded assignment submissions such as this assignment need to be completed on your own, i.e. individual work. There are 3 questions on this assignment. Each question counts for 1/3 the weight in the assignment. Write 600 word answers for each question. Be sure and cite your references, including textbooks. Examples can be used to support your answers.Question #1:Select an industry in which you are involved or have an interest (healthcare, government, automotive, etc). The industry may or may not currently use IT extensively. Consider how IT can be used to add value and/or create a competitive edge. Write a short (500-600 word) essay that, from this industry's point of view, addresses at least TWO of the question categories posed in the attached file (for example, Customer Analysisand Competitor Analysis). Do NOT simply list the questions and answers. There is an example of an analysis done on Amazon.com in the attached file at the end. You may follow that model if you wish to, in your answer. Use APA style and appropriately cite all your sources, including the textbook. Be sure to appropriately cite your sources, even your text.Question #2:What are the opportunities for using IT to improve business model performance? Can IT change the basis of competition or the nature of relationships and the balance of power among buyers and suppliers? Does IT build or tear down the barriers to entry?Question #3:What are some of the pros and cons of outsourcing a company's Service Desk function? Cite your sources. Also describe 4-5 benefits of cross-training within an IT organization.Question 01:I work as an administrator for a central station in the alarm monitoring industry. A central station is the location where alarm messages from alarm panels are received and processed, in order to send the appropriate authority to a location in the event of an alarm. The use of IT is everywhere, and encompasses all facets within my industry. The use of IT can be seen in the software and hardware we use to collect and process incoming alarm traffic. It can also be seen at a premises’ site with the type of communication path that is chosen to deliver alarm signals to us. When doing a customer analysis, a major concern that plagues the industry has to do with delivery of the alarm messages. When the alarmevent from a system is triggered at a home or business, if the message from the alarm panel does not reach the central station, authorities cannot be notified in order to send the proper personnel to the location. Over the years a staple in the alarm industry has been the delivery of alarm messages via phone lines. With traditional phone lines going away as telephone companies (telco) are no longer wanting to maintain the public switched telephone network (PSTN) from their central offices to the homes and businesses, new avenues are having to be considered and utilized in order to accommodate these changes. The footprint of plain old telephone service (POTS) lines have been decreasing over the

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