160309 West Indies Yacht Resort Club.pdf - West Indies...

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Fundamentals of Management
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Chapter 13 / Exercise 1
Fundamentals of Management
Griffin
Expert Verified
3/9/2016 1 West Indies Yacht Club Resort
We have textbook solutions for you!
The document you are viewing contains questions related to this textbook.
Fundamentals of Management
The document you are viewing contains questions related to this textbook.
Chapter 13 / Exercise 1
Fundamentals of Management
Griffin
Expert Verified
3/9/2016 2 West Indies Yacht Club Resort What short-term as well as long-term recommendations should Dowd make to Johnson at this time? What influence does national culture have on the behaviors of expatriates and the BVI local employees? Which theories of motivation might help explain the greatest differences between the expatriates and locals?
3/9/2016 3
Some facts WIYCR: 95 rooms Room rates: US390-595 per night Two seasons: high(mid-Dec to May); low (June-early Dec) Key players: Joe Kimball (President), Johnson (GM), Tom Fitch (Marketing), Mawhinney (Property M), Kristin Singiser (Rooms), Steve Lucas (Food & Beverage), vacant (Waterfront), Nick Smith (Marina), Enrik Harrigan (Water Sports), David Pickering (new water sports staff), Patrick Dowd (consultant) 3/9/2016 4
3/9/2016 5
3/9/2016 6 Questions for Discussion 1. What major problems does WIYCR face? 2. Who are customers of the Resort? What do they want? 3. Who are the local staff at the resort? What do they do? What motivate them?

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