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1 1.Coaching Counseling And MentoringIntroduction: The words coaching, mentoring and counseling are used very freely in management today and because of this, it often means different things to different people. At best these words mean someone is trying to help; at worst, it means greater confusion will prevail. 1.Coaching; the unlocking of existing gifts and skills. 2.Mentoring; the acquisition of wisdom. 3.Counseling; the support of the individual when they face a personal crisis. What is coaching? In the 16th century, the word 'coach' described a horse drawn vehicle to take people from where they were to where they wanted to be. In the 20th century, big buses with rows of seats were also called coaches, and their purpose was the same: to get people to where they wanted to go. The word 'coach' was given athletic meaning around 1880 when it was used to identify the person who tutored university students in their rowing on the Cam river in Cambridge. Later, the word (and role) became associated with musicians, public speakers and actors, who rely on coaches to improve their skills. Don Shula, former coach for the Miami Dolphins wrote about athletes who would come to his team with their skills and talents, ready to submit to the coach whose job was to instruct, discipline, and inspire them to do things better than they thought they could do on their own. Over time, the idea of a coach has not really changed. A coach is a vehicle to take someone from where they are now, to where they want to be. (Parsloe, 1999) defines coaching as: "A process that enables learning and development to occur and thus performance to improve." As a coach your role is to use questions and feedback to facilitate a team member’s learning and thought process. While mentoring is not normally done by the person’s manager, coaching will fall on your shoulders as part of your responsibilities towards your team. Coaching is a conversation that helps a person to learn more and to facilitate their performance at work. Unlike mentoring the aim of coaching is to impact performance. What is mentoring? Mentoring can be defined as a “voluntary relationship that exists between a person of lesser experience and a person of greater experience that is based on mutual trust and respect.” The purpose of mentoring is normally to groom high potential employees for bigger roles, or to share experience with employees in new roles or who are new to the company. Mentoring is about sharing information, experience and giving and receiving advice and guidance. It is not linked to performance objectives and is not done with the intent to impact the mentee’sperformance. In spite of its origins in Greek culture some 3,000 years ago, mentoring isabuzzwordtodaywherelifeandworkishigh--‐techbutnothigh--‐touch. When we use the word “mentoring”, a dozen or more different images race across our minds. It seems that we might not all be on the same page. It will serve us well then, to offer a working definition that brings us all together in our understanding. Here, I have tweaked a definition original from Paul Stanley and Robert