exam two cheat sheet - Ch. 8 Emotions and Moods Emotions...

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Ch. 8 Emotions and Moods Emotions are intense feelings directed at some one or something Moods are feelings that are less intense and lack contextual stimulus The Affect is a broad rang of emotions people experience Emotions and Moods follow under affect Myth of rationality- organizations are not emotion free Emotions are disruptive to any organization Emotion dimension; Biology originate in brains limbic system/ Intensity of emotions which is personality and job requirements/ frequency and duration of emotion- how often motions are exhibited and displayed functions of emotions- critical for rational thinking and motivation Moods are as positive and negative effect Sources of Emotions; personality/ day and time of week/ not weather/ stress/ social activities/ sleep/ exercise/ gender Everyone has there own opinions which influences emotions Positive moods are highest in the middle part of the day Negative moods are in the middle of the week and show little variations throughout the day Gender and Emotions; women can show greater emotional expression, experience emotions more intensely, display emotions more frequently, are more comfortable with expressing emotions, better at reading others emotions/ men; macho man, cannot read emotions, less need for social approval by showing positive emotions, External constraints on Emotions; organizational influences, cultural influences, individual emotions Emotional labor, an employee express organizational desired emotions during interpersonal transactions ex. Flight attendant Felt vs. displayed emotions; felt individuals actual emotions, displayed emotions that are organizational required and considered appropriate in a given job Illusory Correlation- associates two events when in reality there is no connection; i.e.: mood depends on weather Emotional intelligence; self awareness, self-management, self motivation, empathy, social skills; impt in jobs that demand social interaction (i.e.: airforce example) OB application of Understanding Emotions; emotion selecting, emotions affect employee effectiveness/ decision making-emotions important part of DM process/ Creativity- positive moods increase creativity/ motivation-commitment linked high motivation/ Leadership- acceptance of messages from leaders OB applications; conflict with environment and emotions/ Negotiation- emotions impair/ customer services- emotions effect service quality/ Job attitudes- carry over to home/ Deviant work place behavior- actions that violate norms Ch.9 Foundation of Group Behavior Defining and classifying groups; group- two or more people achieving objectives/ formal group-defined by organization structure project team/ informal group- not formally structured response for social contact Command group-repot directly to given manager/ task group- working together to complete a job/ interest group- working together to obtain specific objective/
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This note was uploaded on 03/19/2008 for the course MAN 320F taught by Professor Passovoy during the Fall '08 term at University of Texas at Austin.

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exam two cheat sheet - Ch. 8 Emotions and Moods Emotions...

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