JBoylandCox_Wk_4_Assgn_Boyland_Cox_J (1).docx

JBoylandCox_Wk_4_Assgn_Boyland_Cox_J (1).docx - Abstract...

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Abstract Impact of Leadership Behavior on Employee Job Satisfaction by Jacqueline Boyland-Cox MS, Bethel University, 2013 BS, Bethel University, 2011 Doctoral Study Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Business Administration Walden University December 2018
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Background The research project purpose is to determine how leadership behavior influences employee’s behavior within a non-profit healthcare organization. The overall data outcome is the result of various indicators of leadership effectiveness and collected as part of the continuous performance evaluation initiatives, and qualitative data will be gathered and evaluated. The collection, analysis, and interpretation of this data for the purpose to determine if leadership behavior effects employee job satisfaction and organizational commitment. The majority of today’s organizations frameworks are more complex and involves significant challenges that result in a complete restructuring, downsizing or overall ?? . The work environment complexity and sophistication require effective leadership and employee commitment for sustainability. The research findings indicated that certain behavior types adversely affect organizational commitment (Neubert, Wu, & Roberts, 2013). However , according to Mehta and Maheshwari (2013), the workplace’s overall landscape environment is constantly changing and competitive, which drives employees to repeat discovery for new and innovative ways of improvement. The research initiative involved the consideration of various concepts based on the employee satisfaction and performance relationship. Qualitative studies are an important factor when determining the link between employee engagement and organizational success (Davis, 2013). The research analyzes the method utilized by a U.S. company to achieve goals and provide answers to questions in reference to the commitment, needs and concerns of business professionals (Hynes, 2012).
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The research study conducted by Davis (2013), is a qualitative phenomenological research study of 20 customer service employees to investigate the views, insights, and any incidents within the organization. The data collected from the interviews included past and current employees who voluntarily resigned from previous jobs. The qualitative research method used during this study is to determine customer service employees actions based on work related perceived behavior and decision-making. In addition, the results from the study reference how the outcome influenced employee turnovers, retention and career changes. The result from the study is to provide significant information to help management create strategic plans and make necessary changes to improve turnover and reduce retention rates. Lastly, the results from the research project can be beneficial when attempting to obtain knowledge and understand what is important to employees.
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