Module 2 - affective sharing_NWS.pptx

Module 2 - affective sharing_NWS.pptx - Module 2 Self and...

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Module 2 – Self and other awareness, listening, and affective* sharing Engaging others with genuineness and openness
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Effective, affective communication *affective adjective af·fec·tive \a-ˈfek-tiv\ Defniton of AFFECTIVE 1 : relating to, arising from, or infuencing feelings or emotions 2 : expressing emotion
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Effective Communication Technical Communication Engineer - Engineer Engineer - Supervisor/Supervisees Affective Communication Engineer- Client/Stakeholder
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Effective, affective communication Establish Rapport Exchange Ideas Handle Obstacles Switch Modes
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Effective Communication Technical Communication Engineer - Engineer Engineer - Supervisor/Supervisees Affective Communication Engineer- Client/Stakeholder
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What Google learned from its quest to build the perfect team “First, on the good teams, members spoke in roughly the same proportion, a phenomenon the researchers referred to as ‘‘equality in distribution of conversational turn-taking.’’ Second, the good teams all had high ‘‘average social sensitvity ’’ — a fancy way of saying they were skilled at intuitng how others felt based on their tone of voice, their expressions and other nonverbal cues .” Charles Duhigg, Feb. 25, 2016 New York Times
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What Google learned from its quest to build the perfect team “Rozovsky and her colleagues had figured out which norms were most critical. Now they had to find a way to make communication and empathy — the building blocks of forging real connections — into an algorithm they could easily scale.” Charles Duhigg, Feb. 25, 2016 New York Times
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Recap: What was Module 1 about? Encountering others Starting conversations & establishing relationships What did we learn? Awareness of self Intentional use of body language Focus on and interest in other person Awareness of own emotional reactions
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Recap: What was Module 1 about?
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