bsbhr501a_t1_samplesla.doc - Human Resources Coastal...

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Human Resources, Coastal Education Network Service Level Agreement for HR Services Overview Service level agreement for the provision of HR Services in relation to employee relations advice and recruitment assistance to managers, supervisors and staff. This is an internal agreement for HR services between the Human Resources Department and the Customer Services Branch. Service Specifications The designated HR team at Coastal Education Network will provide advice, assistance and support on the implementation of the organisation's HR policies and procedures in relation to employee relations and selection and recruitment activities in the Customer Services Branch. This aligns to our corporate goal to "attract and develop highly motivated customer service oriented staff". Primarily it is anticipated that the main customers will be supervisors and managers. The service provided, however, should not be limited to these staff only. Examples of advice and assistance to be provided include (but are not exclusive to): Relevant award/certified agreement/AWA information and interpretation On receipt of request for information and/or clarification, the HR team member will either: Provide the information in writing (via email) if the request is not complex. For more complex queries, contact the manager initiating the request to clarify what information is required, determine the context for the information and negotiate with the manager the most appropriate form of response.
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