EN321OL Business Message Homework.docx - EN321 Message...

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EN321 Message Writing Exercises A. Demonstrating the “You” Attitude. Rewrite these sentences to reflect your audience’s viewpoint.
3. As requested, we are sending the refund for $25.
B. Emphasize the Positive. Revise these sentences to be positive rather than negative.
2. We don’t offer refunds on returned merchandise that is soiled.
3. Because we are temporarily out of Baby Cry dolls, we won’t be able to ship your order for 10 days.

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