10 Org Change & Development.pdf - 1 © IES Business...

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9/29/2012 1 © IES Business Consultants 1 Communication, Conflict & Negotiation © IES Business Consultants Topics & Assignments Chapters Week 2 8 9 10 7 6 Organizational change & development Human Resource Management Foundations of individual behavior Motivation theory & practice Teams & teamwork Communication, Conflict & Negotiation Essentials of Leadership Fundamentals of Control Operations Management & Control Overview FINAL EXAM Chapter 10 Chapter 11 Chapter 12 Chapter 13 Chapter 14 Chapter 15 Chapter 16 Chapter 17 Chapter 18 Overview FINALS
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9/29/2012 2 © IES Business Consultants Persuade Inform Describe 3 What are we trying to communicate © IES Business Consultants 4 The communication process model Message Message Message Feedback Message Source Receiver Channel Encoding Decoding
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9/29/2012 3 © IES Business Consultants 15 of 26 5 The non-verbal checklist of Comm. Body Voice Touch © IES Business Consultants Downward Upward Lateral 33 of 37 6 Direction of Communication
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9/29/2012 4 © IES Business Consultants 7 Do you think Ladies and Men Can communicate easily ? © IES Business Consultants A man is driving on the road… 8
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9/29/2012 5 © IES Business Consultants A woman is driving on the same road, but going in the opposite direction… 9 © IES Business Consultants 10 When they intersect, the man takes his window down and says: - HORSE! Immediately, the woman takes her window down and replies: - STUPID!
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9/29/2012 6 © IES Business Consultants 11 The woman, who is laughing for what she told the man, takes the first curve and…. © IES Business Consultants 12
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9/29/2012 7 © IES Business Consultants 13 Lesson of this story: Women never understand what Men say. © IES Business Consultants square4 Tends to prefer direct verbal interaction.
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