Lecture Notes (2) - Chapter 8: Emotions and Moods...

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Chapter 8: Emotions and Moods 17:31 Emotions – Why Emotions Were Ignored in OB The “myth of rationality” o Organizations are not emotion-free Emotions of any kind are disruptive to organizations o Original OB focus was solely on the effects of strong negative emotions  that interfered with individual and organizational efficiency. What Are Emotions? Affect  – A broad range of emotions that people experience. o Emotions – Intense feelings that are directed at someone or something. o Moods – Feelings that tend to be less intense than emotions and that lack  a contextual stimulus. Emotion Dimensions Biology of emotions o Originate in brain’s limbic system Intensity of emotions o Personality o Job Requirements Frequency and duration of emotions o How often emotions are exhibited o How long emotions are displayed
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Functions of emotions o Critical for rational thinking o Motivate people Sources of Emotions and Moods Personality Day and time of the week Not weather Stress Social activities Sleep Exercise Age Gender Positive Moods are Highest… At the end of the week In the middle part of the day Negative Moods are Highest… At the beginning of the week
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And, show little variation throughout the day Gender and Emotions Women o Can show greater emotional expression o Experience emotions more intensely o Display emotions more frequently o Are more comfortable in expressing emotions o Are better at reading others’ emotions Men o Believe that displaying emotions is inconsistent with the male image o Are innately less able to read and to identify with others’ emotions o Have less need to seek social approval by showing positive emotions External Constraints on Emotions Organizational influences Cultural influences o Individual emotions Emotional Labor  – A situation in which an employee expresses organizationally  desired emotions during interpersonal transactions.
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 – An individual’s actual emotions. Displayed Emotions  – Emotions that are organizationally required and  considered appropriate in a given job. Higher emotional labor  = more highly paid jobs (with high cognitive  requirements) Affective Events Theory (AET) {Exhibit 8-6} Emotional Intelligence Self-awareness (know how you feel) Self-management (manage your emotions and impulses) Self-motivation (can motivate yourself and persist) Empathy (sense and understand what others feel) Social skills (can handle the emotions of others) o High EI scores, not high IQ scores, characterize high performers. OB Applications of Understanding Emotions
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Lecture Notes (2) - Chapter 8: Emotions and Moods...

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