of any kind are disruptive to organizations
broad range of emotions ppl experience.
Intense feelings that are directed at someone/something.
feelings that tend to be less
Emotions Dimensions-Biology of emotions-
originate in brain’s limbic system.Inactive-happier.
Intensity of emotions-
Personality, Job Rqmts.
Critical for rational thinking, motivate ppl.
High Neg Affect-
High Pos Affect-
Low Pos Effect-
Low Neg Affect-
Pos moods are highest-
@ end of week,middle part day.
Neg moods are highest-
beginning of week,show little variation through day.
Wonder, love, desire, hatred, joy,
cultural influences. Emotional Labor –
A situation in which an employee expresses organizationally desired emotions during interpersonal
transactions.Airplane, morgue worker.
An individs actual emotions.
Higher emotional labor=more highly paid jobs(w/ high cognitive rqmts).
Ability to detect & manage emotional cues & info.
Biologically based, unrelated to standard measures of intelligence.Self-awareness(know how you feel), self-mgmt(manage your emotions & impules), self-motivation(can motivate yourself & persist),
Empathy(sense & underst& what others feel), Social Skills(can handle emotions of others)
Research findings-High EI Scores, not High IQ sores, characterize high performers. OB Applications of
understanding emotions-Emotions & selection-
Emotions affect employee effectiveness.
Emotions are important part of the decision-making process in organizations.
Emotions are important to acceptance of messages from organizational leaders.
Conflict in workplace & individ emotions are strongly intertwined.
Emotions can impair negotiations.
emotions affect service quality delivered to customers, in turn,
affects customer relations.
can carry over to home.
Deviant workplace behaviors-
employee deviance(actions that violate norms & threaten the organization)-productivity failures,
property theft & destruction, political actions, personal aggression.
Emotions are critical to rational thinking.Emotional dissonance-