MAN 320F - Test 2 Cheat Sheet

MAN 320F - Test 2 Cheat Sheet - Emotions of any kind are...

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Emotions of any kind are disruptive to organizations .Affect- broad range of emotions ppl experience. Emotions- Intense feelings that are directed at someone/something. Moods- feelings that tend to be less Emotions Dimensions-Biology of emotions- originate in brain’s limbic system.Inactive-happier. Intensity of emotions- Personality, Job Rqmts. Functions of emotions- Critical for rational thinking, motivate ppl. High Neg Affect- Tense,nervous,upset,stressed. High Pos Affect- Alert,excited,happy. Low Pos Effect- Sad,Depressed,Bored,Fatigued. Low Neg Affect- Calm,Relaxed,Content. Pos moods are highest- @ end of week,middle part day. Neg moods are highest- beginning of week,show little variation through day. Rene Descartes- Wonder, love, desire, hatred, joy, sadness. Organizational influences Individ Emotions cultural influences. Emotional Labor – A situation in which an employee expresses organizationally desired emotions during interpersonal transactions.Airplane, morgue worker. Felt emotions- An individs actual emotions. Displayed emotions- Universal emotions- anger,fear,happiness,sadness,disgust,surprise. Higher emotional labor=more highly paid jobs(w/ high cognitive rqmts). Emotional Intelligence - Ability to detect & manage emotional cues & info. Biologically based, unrelated to standard measures of intelligence.Self-awareness(know how you feel), self-mgmt(manage your emotions & impules), self-motivation(can motivate yourself & persist), Empathy(sense & underst& what others feel), Social Skills(can handle emotions of others) Research findings-High EI Scores, not High IQ sores, characterize high performers. OB Applications of understanding emotions-Emotions & selection- Emotions affect employee effectiveness. Decision making- Emotions are important part of the decision-making process in organizations. Creativity- Pos mood increases creativity. Motivation- Leadership- Emotions are important to acceptance of messages from organizational leaders. Interpersonal conflict- Conflict in workplace & individ emotions are strongly intertwined. Negotiation- Emotions can impair negotiations. Customer Services- emotions affect service quality delivered to customers, in turn, affects customer relations. Job attitudes- can carry over to home. Deviant workplace behaviors- Neg emotions employee deviance(actions that violate norms & threaten the organization)-productivity failures, property theft & destruction, political actions, personal aggression. Emotions are critical to rational thinking.Emotional dissonance- Affective events theory - Group Behavior Informal Group
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This note was uploaded on 04/22/2009 for the course MKT 320F taught by Professor Miller during the Fall '08 term at University of Texas.

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MAN 320F - Test 2 Cheat Sheet - Emotions of any kind are...

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