MAN 320F - Test 2 Cheat Sheet

MAN 320F - Test 2 Cheat Sheet - Emotions of any kind are...

Info iconThis preview shows pages 1–2. Sign up to view the full content.

View Full Document Right Arrow Icon
Emotions of any kind are disruptive to organizations .Affect- broad range of emotions ppl experience. Emotions- Intense feelings that are directed at someone/something. Moods- feelings that tend to be less Emotions Dimensions-Biology of emotions- originate in brain’s limbic system.Inactive-happier. Intensity of emotions- Personality, Job Rqmts. Functions of emotions- Critical for rational thinking, motivate ppl. High Neg Affect- Tense,nervous,upset,stressed. High Pos Affect- Alert,excited,happy. Low Pos Effect- Sad,Depressed,Bored,Fatigued. Low Neg Affect- Calm,Relaxed,Content. Pos moods are highest- @ end of week,middle part day. Neg moods are highest- beginning of week,show little variation through day. Rene Descartes- Wonder, love, desire, hatred, joy, sadness. Organizational influences Individ Emotions cultural influences. Emotional Labor – A situation in which an employee expresses organizationally desired emotions during interpersonal transactions.Airplane, morgue worker. Felt emotions- An individs actual emotions. Displayed emotions- Universal emotions- anger,fear,happiness,sadness,disgust,surprise. Higher emotional labor=more highly paid jobs(w/ high cognitive rqmts). Emotional Intelligence - Ability to detect & manage emotional cues & info. Biologically based, unrelated to standard measures of intelligence.Self-awareness(know how you feel), self-mgmt(manage your emotions & impules), self-motivation(can motivate yourself & persist), Empathy(sense & underst& what others feel), Social Skills(can handle emotions of others) Research findings-High EI Scores, not High IQ sores, characterize high performers. OB Applications of understanding emotions-Emotions & selection- Emotions affect employee effectiveness. Decision making- Emotions are important part of the decision-making process in organizations. Creativity- Pos mood increases creativity. Motivation- Leadership- Emotions are important to acceptance of messages from organizational leaders. Interpersonal conflict- Conflict in workplace & individ emotions are strongly intertwined. Negotiation- Emotions can impair negotiations. Customer Services- emotions affect service quality delivered to customers, in turn, affects customer relations. Job attitudes- can carry over to home. Deviant workplace behaviors- Neg emotions employee deviance(actions that violate norms & threaten the organization)-productivity failures, property theft & destruction, political actions, personal aggression. Emotions are critical to rational thinking.Emotional dissonance- Affective events theory - Group Behavior Informal Group
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Image of page 2
This is the end of the preview. Sign up to access the rest of the document.

Page1 / 2

MAN 320F - Test 2 Cheat Sheet - Emotions of any kind are...

This preview shows document pages 1 - 2. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online