4 Mgmt Functions:
Mintzberg’s Managerial Roles:
Interpesonal(Figurehead,Leader,Liason) Informational(Monitor,Disseminator,Spokesperson) Decisional (Entrepreneur,Disturbance Handler, Resource
-Field of study that investigates the impact that individuals, groups, and structure have on behavior w/in organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness.
Looking at rltshps, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence.
-A performance measure that incl. effectiveness and efficiency. (
-achievement of goals,
-ratio of effective output to the input required
to achieve it.)
Organiz. Citizenship Behav
-Discretionary behavior not part of formal job requirements, but promotes the effective functioning of the organiz.
-Any relatively permanent change in behavior that occurs as a result of experience.
-Desired voluntary behavior leads to a reward or prevents a punishment.
-Behavior follows stimuli in a relatively unthinking manner.
-Distributing rewards in time so that reinforcements are unpredictable.
-Reward given at fixed amounts of output.
Ratio Schedule-Varying the reward relative to the behavior of the individual.
-The application of reinforcement concepts to individuals in work setting.
belief segment of an attitude.
-Emotional or feeling segment of an attitude.
-Intention to behave in a certain way toward someone or something.
-Any incompatibility btwn 2 or more attitudes or btwn behavior and attitudes.
-Attitudes are used after the fact to make sense out of an action that has already occurred.
Degree to which an employee identifies w/a particular organiz. And its goals and wishes to maintain memebership. (3 Dimensions of
-Emotional attachment to the organiz. And a belief in its values.
-Perceived economic value of remaining w/ an organization compared to leaving.
-Obligation to remain w/ the organiz. For moral or ethical reasons.
expressed through behavior directed toward leaving the organiz.
-Expressed through active and constructive attempts to improve conditions.
-Expressed by passively waiting for conditions to improve.
-Expressed through allowing conditions to
-Personality assmt instrument (Extraverted/Introverted,Sensing/Intuitive,Thinking/Feeling, Judging/Perceiving)
Neuroticism, Openness to experience