Final Exam Cheat Sheet

Final Exam Cheat Sheet - SPM4154 Exam 1 Review 1. Sport...

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Organizational Behavior: 4 Mgmt Functions: Planning,Organizing,Leading,Controlling. Mintzberg’s Managerial Roles: Interpesonal(Figurehead,Leader,Liason) Informational(Monitor,Disseminator,Spokesperson) Decisional (Entrepreneur,Disturbance Handler, Resource Allocator,Negotiator) Organizational Behavior -Field of study that investigates the impact that individuals, groups, and structure have on behavior w/in organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness. Systematic Study - Looking at rltshps, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence. Productivity -A performance measure that incl. effectiveness and efficiency. ( effectiveness -achievement of goals, efficiency -ratio of effective output to the input required to achieve it.) Organiz. Citizenship Behav -Discretionary behavior not part of formal job requirements, but promotes the effective functioning of the organiz. Individual Behavior: Learning -Any relatively permanent change in behavior that occurs as a result of experience. Operant Conditioning -Desired voluntary behavior leads to a reward or prevents a punishment. Behaviorism -Behavior follows stimuli in a relatively unthinking manner. Variable-Interval Schedule -Distributing rewards in time so that reinforcements are unpredictable. Fixed-Ratio Schedule -Reward given at fixed amounts of output. Variable- Ratio Schedule-Varying the reward relative to the behavior of the individual. OB Mod -The application of reinforcement concepts to individuals in work setting. Attitudes/Job Satisfaction: Cognitive Component -Opinion or belief segment of an attitude. Affective Cmpt -Emotional or feeling segment of an attitude. Behavioral Cmpt -Intention to behave in a certain way toward someone or something. Cognitive Dissonance -Any incompatibility btwn 2 or more attitudes or btwn behavior and attitudes. Self- Perception Theory -Attitudes are used after the fact to make sense out of an action that has already occurred. Organizational Commitment- Degree to which an employee identifies w/a particular organiz. And its goals and wishes to maintain memebership. (3 Dimensions of commitment: Affective -Emotional attachment to the organiz. And a belief in its values. Continuance -Perceived economic value of remaining w/ an organization compared to leaving. Normative -Obligation to remain w/ the organiz. For moral or ethical reasons. Exit -Dissatisfaction expressed through behavior directed toward leaving the organiz. Voice -Expressed through active and constructive attempts to improve conditions. Loyalty -Expressed by passively waiting for conditions to improve. Neglect -Expressed through allowing conditions to worsen. Personality/Values: MBTI -Personality assmt instrument (Extraverted/Introverted,Sensing/Intuitive,Thinking/Feeling, Judging/Perceiving) CANOE(big5)- Conscientiousness (reliability), Agreeableness (cooperative,trusting), Neuroticism, Openness to experience (curious,
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This note was uploaded on 04/22/2009 for the course MKT 320F taught by Professor Miller during the Fall '08 term at University of Texas.

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Final Exam Cheat Sheet - SPM4154 Exam 1 Review 1. Sport...

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