MAN cheat sheet - Ch.8 (Emotions&Moods). AffectA broad...

Info iconThis preview shows pages 1–2. Sign up to view the full content.

View Full Document Right Arrow Icon
Ch.8 . Affect —A broad range of feelings that people experience. (An umbrella concept that encompasses BOTH emotions & moods. Emotions —Intense feelings that are directed at someone or something. (Reactions to a person or event ) (Lasts only briefly) (Accompanied by facial expressions). Moods —Feelings that tend to be less intense than emotions & that lack a contextual stimulus. (Lasts longer than emotions—Hours/days). Emotion Dimensions : Biology of Emotions (all EmotionsOriginateInTheBrain’sLimbicSystem).Intensity of Emotions (In Some Cases, Personality Is Responsible for the Difference. Other Times, It Results From Job Requirements . FunctionsOfEmotions (EmotionsAreNecessaryFor RationalThinking .Our Emotions Provide Us with valuable information that helps our thinking process. –Emotions also help Motivate —They motivate people to engage in actions important for survival—Like foraging for food, seeking shelter, guarding against predators, etc. EX. Disgust(an Emotion) motivates us to avoid dangerous or harmful things, like rotten foods. Excitement(an emotion) motivates us to take on situations in which we require energy & initiative, like tackling a new career. Evolutionary Psychology —An area of inquiry that argues that we must experience the emotions that we do because they serve a purpose (EX. You would probably consider jealousy to be a negative emotion. Evolutionary psychologists would argue that it exists in people because it has a useful purpose. Emotional Labor —A situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work. Emotional Dissonance —Inconsistencies between emotions we feel & the emotions we project. Felt Emotions —An individual’s actual emotions. Displayed Emotions —Emotions that are organizationally required & are appropriate in a given job (these are learned ). Surface Acting —Hiding one’s inner feelings & forgoing emotional expressions in response to display rules (EX. When a worker smiles at a customer even when he doesn’t feel like it) (Deals w/ one’s displayed emotions).(MORE stressful to employees). Deep Acting —Trying to modify one’s true inner feelings based on display rules (EX. A health-care provider trying to genuinely feel more empathy for her patients). (Deals w/ one’s felt emotions). A FFECTIVE E VENTS T HEORY —A model which suggests that workplace events cause emotional reactions on the part of employees, which then influence workplace attitudes & behaviors. Emotional Intelligence (1. Self Awareness -Being aware of what you’re feeling 2 .Self-management Self-motivation 4. Empathy Social Skills —Can handle the emotions of others). MOODS
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Image of page 2
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 04/22/2009 for the course MKT 320F taught by Professor Miller during the Fall '08 term at University of Texas at Austin.

Page1 / 2

MAN cheat sheet - Ch.8 (Emotions&Moods). AffectA broad...

This preview shows document pages 1 - 2. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online