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Unformatted text preview: Ch.11 Communication • Communication —Includes BOTH the transference & understanding of meaning. o Perfect communication, if there were such a thing, would exist when a thought or an idea was transmitted so that the mental picture perceived by the receiver was exactly the same as that envisioned by the sender. Functions of Communication: • Communication serves 4 major functions within a group//organization : o Control : Communication acts to control member behavior in several ways. When employees are required to first communicate any job-related grievance to their immediate boss, to follow their job description, or to comply w/ company policies, communication is performing a control function. Informal Communication also controls behavior. • When a group member looks too good and makes the rest of the group look bad and gets teased for it they are informally communicating with, and controlling , the members behavior. o Motivation : Communication fosters motivation by clarifying to employees what is to be done, how well they are doing, and what can be done to improve performance if it’s subpar. o Emotional Expression : Communication provides a release for the emotional expression of feelings & for fulfillment of social needs. o Information : Communication provides the information that individuals and groups need to make decisions by transmitting the data to identify and evaluate alternative choices. o For groups to perform effectively, they need to maintain some form of control over members, motivate members to perform, provide a means for emotional expression , and make decision choices. The Communication Process: • Communication Process —The steps between a source and a receiver that result in the transference & understanding of meaning. SENDER RECEIVER Message to be Sent Encoding Message CHANNEL Message Received Message decoding NOISE FEEDBACK o The key parts of this model are: The Sender : • Initiates a message by encoding a thought. Encoding : The Message : • The actual physical product from the sender’s encoding. (speech) The Channel : • The medium thru which the message travels. Decoding : The Receiver : Noise : • Any communication barrier that distorts the clarity of the message. Feedback : • Determines whether understanding has been achieved. • Formal Channels — Communication channels established by an organization to transmit messages related to the professional activities of members. • Informal Channels — Communication channels that are created spontaneously and that emerge as responses to individual choices. Direction of Communication: • Communication can flow VERTICALLY or LATERALLY ....
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This note was uploaded on 04/22/2009 for the course MAN 320F taught by Professor Passovoy during the Fall '08 term at University of Texas.
- Fall '08