alana notes - Ch.11 Communication BOTH the transference...

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Ch.11 Communication Communication —Includes BOTH the transference & understanding of meaning. o Perfect communication, if there were such a thing, would exist when a thought or an idea was transmitted so that the mental picture perceived by the receiver was exactly the same as that envisioned by the sender. Functions of Communication: Communication serves 4 major functions within a group//organization : o Control : Communication acts to control member behavior in several ways. When employees are required to first communicate any job-related grievance to their immediate boss, to follow their job description, or to comply w/ company policies, communication is performing a control function. Informal Communication also controls behavior. When a group member looks too good and makes the rest of the group look bad and gets teased for it they are informally communicating with, and controlling , the members behavior. o Motivation : Communication fosters motivation by clarifying to employees what is to be done, how well they are doing, and what can be done to improve performance if it’s subpar. o Emotional Expression : Communication provides a release for the emotional expression of feelings & for fulfillment of social needs. o Information : Communication provides the information that individuals and groups need to make decisions by transmitting the data to identify and evaluate alternative choices. o For groups to perform effectively, they need to maintain some form of control over members, motivate members to perform, provide a means for emotional expression , and make decision choices. The Communication Process: Communication Process —The steps between a source and a receiver that result in the transference & understanding of meaning. SENDER RECEIVER Message to be Sent Encoding Message CHANNEL Message Received Message decoding NOISE FEEDBACK o The key parts of this model are: The Sender : Initiates a message by encoding a thought. Encoding : The Message :
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The actual physical product from the sender’s encoding. (speech) The Channel : The medium thru which the message travels. Decoding : The Receiver : Noise : Any communication barrier that distorts the clarity of the message. Feedback : Determines whether understanding has been achieved. Formal Channels Communication channels established by an organization to transmit messages related to the professional activities of members. Informal Channels Communication channels that are created spontaneously and that emerge as responses to individual choices. Direction of Communication: Communication can flow VERTICALLY or LATERALLY . VERTICAL dimension: o Downward: Communication that flows from one level of a group or organization to a lower level. (Managers communicating w/ employees).
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