Chapter 13 - Understanding Individual Behavior.docx

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Chapter 13: Understanding individual behavior LO. 1: Focus and goals of organizational behavior Organizational behavior: Actions of people at work It provides managers with considerable insights into the hidden aspects of the company (elements that influence people’s behavior). Focus of organizational behavior OB focuses on 3 major areas: Individual behavior : includes attitudes, personality, perception, learning and motivation Group behavior : includes norms, roles, team building, leadership and conflict Organizational aspect : includes structure, culture and human resource policies and practices Goals of organizational behavior Goal: Explain why employees engage in some behaviors not others, predict how employees will respond to various actions and decisions and influence how employees behave. We are concerned with 6 behaviors: Employee productivity: Performance measure of both efficiency and effectiveness Absenteeism: Failure to show up for work Turnover: The voluntary or involuntary permanent withdrawal from an organization (leads to increases recruiting and training costs) Organizational citizenship behavior (OCB): The discretionary behavior that is not part of an employee’s formal job requirements, but which promotes the effective functioning of the organizations (Example helping others on a team work, volunteering for other activities…); however can lead to overload and stress Job satisfaction: Refers to an employee’s general attitude towards his/her job. Workplace misbehavior: Any intentional employee behavior that is potentially harmful to the organization or individuals within it (aggression, antisocial behavior etc.) LO. 2: Work Behavior Across Cultures Managers’ values, attitudes and beliefs differ from one culture to another; therefore their behavior differs also. National culture is among the factors that have a huge impact on 1
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people’s behaviors in organizations. Other factors include personality, socioeconomic status etc. Cross-cultural OB: The behavior of people in those organizations where people need to understand and compare behavior across cultures and national contexts with the aim to improve communication and productivity within organizations and in relation to other organizations Globalization has led to people working with others from different countries who may not share the same values or attitudes on work and life creates challenges for workers and managers. Many organizations go out of their way to add cultural diversity to their work teams, hoping to capitalize on the different strengths each team member brings to the work experience cross-cultural OB helps us resolve problems when they arise.
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