Part 5.ppt - Part 5 TQM Total Quality Management Quality system involving entire organization from supplier to customer Objective Meet or exceed

Part 5.ppt - Part 5 TQM Total Quality Management Quality...

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Part 5 TQM
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Total Quality Management Quality system involving entire organization from supplier to customer Objective : Meet or exceed customer needs through company-wide continuous improvement Early proponents W. Edwards Deming J. M. Juran Philip B. Crosby
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Meeting Our Customer’s Requirements Doing Things Right the First Time; Freedom from Failure (Defects) Consistency (Reduction in Variation) Continuous Improvement Quality in Everything We Do Total Quality Is…
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Importance of Quality Company’s reputation Product liability International implications Market Gains Reputation Volume Price Lower Costs Productivity Rework/Scrap Warranty Improved Quality Increased Profits Costs & market Costs & market share share
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A Quality Management System Is… A belief in the employee’s ability to solve problems A belief that people doing the work are best able to improve it A belief that everyone is responsible for quality
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Elements for Success Management Support Vision & Mission Statement Proper Planning Customer and Bottom Line Focus Measurement Empowerment Teamwork/Effective Meetings Continuous Process Improvement Dedicated Resources
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History of Quality Management Frederick W. Taylor wrote Principles of Scientific Management in 1911. Walter A. Shewhart used statistics in quality control and inspection, and showed that productivity improves when variation is reduced (1924); wrote Economic Control of Manufactured Product in 1931. W. Edwards Deming and Joseph M. Juran, students of Shewhart, went to Japan in 1950; began transformation from “shoddy” to “world class” goods. In 1960, Dr. K. Ishikawa formalized “quality circles” - the use of small groups to eliminate variation and improve processes. In the late ‘70’s and early ‘80’s: Deming returned from Japan to write Out of the Crisis , and began his famous 4-day seminars in the United States Phil Crosby wrote Quality is Free NBC ran “If Japan can do it, why can’t we?” Motorola began 6 Sigma
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  • Fall '17
  • jane smith

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