chap1 - Operations Management Section 2 By Pantea...

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Operations Management Section 2 By Pantea Alirezazadeh
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Chapter 1 Introduction to Operations Management
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Today we’ll address these questions : 1. What is Operations Management (OM)? 2. Why should one study OM? What are the three basic functions of a firm? 3. What are 10 decision areas of operations management? 4. Where are the OM jobs? 5. What are the changing challenges for the Operations Managers? 6. How OM is related to productivity? What is the productivity? How to measure productivity? What are the measurement problems that occur when one attempts to measure productivity? 7. What are five reasons why productivity is difficult to improve in the service sector?
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What is Operations Management? OM is the set of activities that creates value in the form of goods and services by transforming inputs into output. Example:
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Why Should we study OM? What are the three basic functions of a firm? Marketing – generates demand Production/operations – creates the product Finance/accounting – tracks how well the organization is doing, pays bills, collects the money
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Organizing Charts for an Service Organizations and manufacturing Organization
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Continue : Why Should we study OM?
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