Resolving Conflicts.docx - Resolving Conficts IntroducTon...

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Resolving Conflicts Introduction When working across cultures, conflicts are bound to occur. The nodes so far have focused on cultural differences and the importance of an open mind, but also on training to help avoid conflict. Even with all of those steps taken, there is still the need to be prepared for conflict. Even with all of those steps taken, there is still the need to be prepared for conflicts and to find methods to overcome them. Learning Materials As we know, communicating across cultures could result in conflicts due to misunderstandings and miscommunication. This lesson is concerned with how to address conflicts. Basically, there is a three step process with some final choices. This process is as follows: 1. Determine the nature of the conflict 2. Determine the cultural components of the conflict 3. Seek resolution by either corrective action, mediation, or arbitration Determining the Source of the Conflict The first step in resolving conflicts is to determine the conflict’s source. This entails several steps that include the following: Determine nature and source Identify participants
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Mapping out the Conflict The goal is to map out the conflict and all of its important elements. Secondary steps can include identifying secondary actors, the potential outcome of the conflict, the risks the conflict poses to the organization, and conflicts’ magnitude. Some conflicts may not warrant much effort
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