PART 1: You are a Family Nurse Practitioner working in an outpatient primary care office of a large hospital system. The practice has been operating for over 15 years, and many of the administrative and clinical staff were hired when the practice opened. You have been in the practice for less than 3 months. In that short amount of time, you have witnessed several of the clinical staff have heated arguments with each other, sometimes in patient areas. Today, one of the back office assistants didn’t come to work. Unfortunately, this pattern of behavior is not unusual in this practice. Your clinical schedule is especially busy. Working without appropriate office staff will negatively influence your ability to spend time with patients, impede the flow of patients through the office, and could impact patient safety. Discussion Question: How should you logically respond in this situation? Provide rationales and evidence to support your decisions. Patient safety should be the top priority of every advanced practice registered nurses. The knowledge and skills in human factors and basic safety design principles that affect unsafe practices are essential when the working environment is not enhanced or encouraged. A master’s prepared nurse must be articulated in methods that promote a culture of safety principle that is related to the standard quality of care. Also, patient safety initiative must be applied to the same variety within an organization to be an active leader and change agent. Conflict at work is inevitable, but significant disagreements or heated arguments serve as one of the leading contributors to workplace stress (Edwards, Woods, Davies, & Edwards, 2012). When differences or disagreements occur at the levels of interaction at work or between relationship partners, whether real or imagined sometimes provoke ill feelings that may result in long-term stress, unhappiness, dysfunctional teamwork, and resentment (Overton & Lowry, 2013). Rather than a conflict being resolved, interpersonal differences at work can endure, impact patient safety or escalate into poor patient satisfaction if not handle properly. However, the adverse effects of interpersonal conflicts are evident at both personal, private, and an organizational level (Cathro, 2016). Managing or resolving conflict in healthcare is time- consuming but a significant one. In the scenario provided, it is crucial for the nurse practitioner to call the attention of the owner to the situation of unfriendly working environment that may jeopardize patient care and safety.
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- Winter '16
- Melissa, Rubio
- With Peer Response