MGMT 490/407 Managing a Global Workforce Fall 2017 Course Syllabus Instructor : Lian Shao, Ph.D. Office : MacKenzie 264 Office Hours : Tuesdays and Thursday between 1:15pm and 2:15pm; Or by appointment E-mail : [email protected] Phone : (425)623-2300 Course Website : Class Hours & Place : 3:30pm - 5:20pm on Tuesdays & Thursdays I. Course Overview: Since the last century, organizations are internationalizing their operations aggressively to take advantages of technology advancements and global resource accessibility in order to maximize their competitive advantages. As a result, the number of enterprises conducting business across the national borders has increased exponentially. Whether these global enterprises are capable of planning and managing a nationally and culturally diverse workforce becomes one key determining factor for their survival and success. At the same time, with increasing immigration, a growing number of people working abroad, and the presence of indigenous and ethnic communities in countries around the world, employees and managers, even those working in domestic organizations, do not need to leave their home countries to meet a multicultural workforce. Moreover, those consider themselves internationally sophisticated may fail to recognize the culturally distinct attitudes and behaviors at the workplace. This course aims to provide students with a working knowledge of cross-cultural management, help them develop a global mindset, enhance their cultural intelligence, as well as equip them with theoretical and analytical tools to make sound management decisions in a multi-cultural setting. Accordingly, this course will include three modules. First, the economic, political, and cultural context of global businesses along with ethics and corporate social responsibility in a global marketplace. Second, the major human resource functions (i.e., expatriate management, women expatriate, diversity, compensation, and knowledge management) in a multicultural workplace. And third, critical issues and skills relating to multicultural management (e.g., communication, negotiation, decision making, team, and leadership). A range of participative learning methods will be used to facilitate an active classroom environment (e.g., case study, team projects, experiential exercises, group discussion, role playing, self-assessment, and guest speakers). 1
II. Course Learning Goals: -Understand the challenges that managers and Human Resource (HR) professionals face when interacting with a multicultural workforce either abroad or domestic -Recognize how contextual (e.g., economic, political, and cultural) differences shape workplace interactions and impact the effectiveness of management policies and practices -Build core competencies required for successful management and leadership in multicultural contexts (e.g., the ability to collect, analyze, and synthesize information to make logical and informed decisions) III. Required Textbook: Luthans, F. & Doh, J. (2014). International Management: Culture, Strategy, and Behavior (9 th Ed.). New York, NY: McGraw-Hill.
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