Chapter 10 Quiz.docx - Chapter 10 Quiz Question1 When a...

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Chapter 10 Quiz Question 1 When a supervisor gets a memo from top management describing a new company policy, he or she is receiving a(n) _____ communication. diagona l upward lateral downwa rd Question 2 The difference between a fact and an inference is that a(n): fact is a conclusion drawn from statements using the words "never" and "always." inference is a conclusion drawn from the facts available. fact is a conclusion drawn typically from an informal mode of communication. inference is always true. Question 3 The communication process begins when the sender of a message: receives feedback. creates noise. encodes the message. gives feedback. Question 4 Which of the following is true of cultural stereotypes? It is only harmful when negative stereotypes are used by supervisors. Both positive and negative stereotypes result in negative emotions. It is acceptable to use positive stereotypes to give feedback. Even negative stereotypes can be used by supervisors to motivate their employees. Question 5 Which of the following is an advantage of sending letters over e-mail? Letters take less time to be prepared and delivered. Letters offer a chance for reflection and
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change. Letters are easier to send. Letters can be used to communicate informally. Question 6 Which of the following is true of bulletin board notices used in organizations? They are never used to supplement personal types of communication. They are highly ineffective.
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