Chapter 14 Quiz.docx - Chapter 14 Quiz Question1 Since...

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Chapter 14 Quiz Question 1 Since change is a fact of organizational life, supervisors: must decide whether organizations should change. should tactfully refer all the problems to higher-level managers. must decide how to make the changes work. should not be change agents since only top management makes changes. Question 2 The power that enables supervisors to delegate tasks to employees is termed _____ power. legitim ate referent expert coerciv e Question 3 Which of these is a feature of forcing a solution as a strategy for conflict management? It is the best way to solve a conflict without experiencing any frustration. It rarely works during emergencies because it tends to be time-consuming. It requires a supervisor to listen to both sides and attempt to understand rather than to place blame. It can be implemented when a team leader makes the overall decision and lets the group work out the details. Question 4 Implementing change and resolving conflicts are easier for a person who has a relatively strong position in the organization. True False
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Question 5 What is a characteristic of reward power? It may be in the form of a raise but not recognition. Supervisors are often limited in this regard.
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