OPMA 301 01 Introduction V4.ppt

OPMA 301 01 Introduction V4.ppt - OPMA 301 1 Introduction...

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OPMA 301 1. Introduction to Operations Management Text: Chapter 1
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1. Introduction to Operations Management 1.2 Learning Highlights Can “transformation” mean more than physical? Who has the biggest impact on the triple bottom line? What are “conflict minerals”? What factors are actually causing global competition? How & Why did Boeing outsource 85% of the new 787? What is the ratio of service jobs to manufacturing jobs in Canada? in Alberta? How did doubling wages, and shortening the work week help Henry Ford ? What is more challenging - managing a service organization or a manufacturing organization? OPMA 301
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1. Introduction to Operations Management 1.3 OPMA 301 Topic Summary I. Definition of Operations Management II. Why Study Operations Management? A. Integration of functional areas B. The Emergence of Operations Management C. The Changing World of OM D. OM’s Contributions to Society III. Service Operations Management A. Growth of the Service Sector B. Distinctions between Services and Goods
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1. Introduction to Operations Management 1.4 I. Definition of Operations Management Operations & Supply Chain Management The design , operation , and improvement of the systems that create and deliver goods and services . Operations Manufacturing and service processes that use an organization’s resources to transform inputs into outputs . Supply Chain Management Processes that move information and material to and from the operations processes where transformation occurs. “Source” “Make” “Deliver” See text: p. 6-8 for more details Transformation examples: Physical (manufacturing) Locational (logistics) Physiological (healthcare) Informational (telecom) OPMA 301
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1. Introduction to Operations Management 1.5 II. Why Study Operations Management? Accounting Human Resources Finance Info. Systems (Inbound) Supply Chain Management (Outbound) Customers Suppliers Marketing Operations Management (Transformation Process) Functional Area Integration with Operations Management Marketing Customer service of what was promised, new product introductions Accounting Recording actual costs vs. budget, product pricing, make vs. buy Human Resources Hiring / layoffs, training & development programs, employee relocation Finance Money required for inventory holdings / space, equipment payback Information Systems Functionality & reporting requirements, system capacity (users / load) A. Integration of functional areas: Text: Exhibit 1.2 OPMA 301
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1. Introduction to Operations Management
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