Chapter 14 Foundations of Behavior
how human behavior affects org. perf.
: explain,predict,and control
Dual focus of OB
- attitudes, perception, learning,
motivating; Group Beh
:norms, roles,team-building,leadership, and conflict
(stratg, objectives,structure,tech. formal authority, chain of
(attitudes,perceptions,group norms,inform. Interactions)
5 Imp. Employee beh
.: Productivity, absenteeism, turnover, job satisf.,
Org. citizenship beh. (OCB) good behavior not required but done by empl.
Variables affecting indv. Beh
.: values, attitudes(motivation, perception),
personality (perception), and ability(learning)
evaluative statements concerning ppl, events. 3
Components of att
. OB variables drive successful org. and all OB impacted by att.
3 work related att
.- job involvement, org. commitment, perceived org.
Att. And Consist
.: ppl seek consist among their att. And b/w their
att. And beh.
If incosist. arises individ. alter att. or beh. or justify inconsist.
: (Festinger, late 1950’s) theory explains link b/w att.
and beh. Assumes att. drives beh. (try to reduce diss.)
desire to reduce Disson
.: import. Of att/beh, extent it reflects values; ability
to control; rewards for disson. Vs. social pressures for change
: beh. drives att, atts. dev. after beh to justify
actions(when att. vague, ambig, undev.) when att. more deve’d they drive
beh. (ie. Cog. Diss.)
Importance of Attitudes
: Implicat’ns for managers-
warn of potential beh. probs, influence emp beh, empl. try to reduce disson.
unless- managers identify source of it or compensate/reward the diss.; at
end of day- man is about MANIPULATION
: combo of psyco
charact’s that affect how ppl interacts; determinants
- hereditary, envir,
problem not clearly linked to job performance; good
assessment of personality
focus on specifics, admire practical solutions, notice details remember
facts, pragmatic, live in the now, turst actual exper., step-by step
instructions,use estb. skills, steady pace (
focus on big pic, creative ideas,
notice different things, inventive, think ab future effects, trust instinct,learn
new skills, work in burst of energy
decisions, cool/reserved, rational, honest/direct/fairness, don’t take things
personally, see flaws, motivated by achievement, debate/argue=fun
values/feelings decisions,friendly, convinced by how feel, diplomatic tactful/
value harmony compassion, take thing personally, compliments others,
motivated by appreciation, avoid arguments/debate
decisions made easily, serious/convetional,
prompt, finish projs, work then play, want things decided, rules=needed,