Chapter 14 Foundations of Behavior
study of how human behavior affects org.
: explain,predict,and control human beh.
Dual focus of OB
- attitudes, perception, learning, motivating; groupBeh
roles,team-building,leadership, and conflict
objectives,structure,tech. formal authority, chain of commands) hidden
(attitudes,perceptions,group norms,inform. Interactions)
.: Productivity, absenteeism, turnover, job satisf., Org.
citizenship beh. (OCB) good behavior not required but done by empl.
Variables affecting indv. Beh
.: values, attitudes(motivation,
perception), personality (perception), and ability(learning)
- evaluative statements concerning ppl, events. 3
Components of att
. OB variables drive successful org.
and all OB impacted by att.
3 work related att
.- job involvement, org.
commitment, perceived org. support
Att. And Consist
.: ppl seek consist
among their att. And b/w their att. And beh.
If incosist. arises individ.
alter att. or beh. or justify inconsist.
late 1950’s) theory explains link b/w att. and beh. Assumes att. drives
beh. (try to reduce diss.)
Factors Influencing desire to reduce Disson
import. Of att/beh, extent it reflects values; ability to control (influence);
rewards for disson. Vs. social pressures for change
: beh. drives att, atts. dev. after beh to justify actions(when att.
vague, ambig, undev.) when att. more deve’d they drive beh. (ie. Cog.
Importance of Attitudes
: Implicat’ns for managers- warn of
potential beh. probs, influence emp beh, empl. try to reduce disson.
unless- managers identify source of it or compensate/reward the diss.
: combo of psyco charact’s that affect how ppl interacts;
- hereditary, envir, situation;
focus on specifics, admire practical solutions,
notice details remember facts, pragmatic, live in the now, turst actual
exper., step-by step instructions,use estb. skills, steady pace (
on big pic, creative ideas, notice different things, inventive, think ab
future effects, trust instinct,learn new skills, work in burst of energy
objective decisions, cool/reserved, rational, honest
/direct/fairness, don’t take things personally, see flaws, motivated by
convinced by how feel, diplomatic tactful/value harmony compassion,
take thing personally, compliments others, motivated by appreciation,
(P/J) perceiving/judging (p)
easily, serious/convetional, prompt, finish projs, work then play, want
things decided, rules=needed, stick to plans
decisions are hard,
playful/unconvention., late, start proj, play first, options/flexible plans,