Chapter 12.pdf - Friday 1:10 AM Chapter 12 forces for change general environment dimensions vs task environment dimensions The task environment Is an

Chapter 12.pdf - Friday 1:10 AM Chapter 12 forces for...

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Chapter 12: forces for change: general environment dimensions vs task environment dimensions International dimension Socio-cultural dimension Technological dimension Economic dimension External forces in the general environment Planned change: change that is designed and implemented in an orderly and timely fashion in anticipation of future events Reactive change: a piecemeal response to circumstances as they develop Internal forces The task environment Is an even more powerful force for change Unfreezing: individuals who will be affected by the impending change must be led to recognize why the change is necessary 1. Change itself is implemented 2. Refreezing: reinforcing and supporting the change so that it becomes a part of the system 3. Lewin’s Model of Change/know the steps & what happens in the steps business reengineering/know definition/why it’s done The radical redesign of all aspects of a business to achieve major gains cost, service, or time
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