Chapter 12: forces for change: general environment dimensions vs task environment dimensions International dimension ○ Socio-cultural dimension ○ Technological dimension ○ Economic dimension ○ External forces in the general environment Planned change: change that is designed and implemented in an orderly and timely fashion in anticipation of future events ○ Reactive change: a piecemeal response to circumstances as they develop ○ Internal forces • The task environment Is an even more powerful force for change Unfreezing: individuals who will be affected by the impending change must be led to recognize why the change is necessary 1. Change itself is implemented 2. Refreezing: reinforcing and supporting the change so that it becomes a part of the system 3. Lewin’s Model of Change/know the steps & what happens in the steps business reengineering/know definition/why it’s done The radical redesign of all aspects of a business to achieve major gains cost, service, or time •
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- Fall '16
- Robert Eames