Streamlining Warranty Processes & Product Quality.pptx

Streamlining Warranty Processes & Product Quality.pptx...

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REDUCING WARRANTY COSTS BY STREAMLINING MANUFACTURING PROCESSES Carly Schiner Gwendolyn Morgan Jovan Morgan Lezlie Bueno Mylie Umphrey Taylor Jackson
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OUTLINE Timeline Introduction Problem Statements Problem Description Objectives Literature Reviews Proposed Methodology Evaluation Conclusion/Recommendations 2 Figure 1: Meritor WABCO Building
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TIMELINE 3
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INTRODUCTION Meritor WABCO: # 1 global supplier of technologies and services for commercial vehicles Pioneers for innovative technologies such as transmission automation and aerodynamics for commercial trucks WABCO saves lives and protects the environment Employees in 40 countries 4 Figure 2: Commercial vehicle
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PROBLEM STATEMENTS Warranty overhead costs, failed parts and manufacturing processes Failure of internal components due to accelerated wear Warranty claim repair costs went over budget Tainted customer-supplier relationship due to excessive warranty claims Improper or not enough testing of the product before being sent to customers 5
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PROBLEM DESCRIPTION High volume of returned parts Inefficient failure analysis between multiple warranty divisions Brittle fractures on widget caused catastrophic failure Spent nearly 1 million dollars over expected costs last year Material types & threshold 6 Figure 3: Model of air systems
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OBJECTIVES To reduce warranty cost and improve the manufacturing process for air systems Define, Measure, Analyze, Improve, and Control (DMAIC) Transition its warranty operations to improve: Efficiency within the company Amount of money lost from avoidable issues 7
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LITERATURE REVIEWS Warranty Cost Modeling and Warranty Length Optimization Under Two Types of Failure and Combination Free Replacement and Pro-rata Warranty, 2017
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  • Fall '17
  • Aguwa

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