EXAM 5.pdf - C05.V.11.1 Business Communication Tests Quizzes Tests Quizzes Online Exam 5_05 Return to Assessment List Part 1 of 2 Lesson 4 Questions

EXAM 5.pdf - C05.V.11.1 Business Communication Tests...

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2.5/ 2.5 Points 2.5/ 2.5 Points 2.5/ 2.5 Points Online Exam 5_05 Return to Assessment List Part 1 of 2 - Lesson 4 Questions 50.0/ 50.0 Points Question 1 of 40 While the __________ stage helps you make a persuasive plan, the __________ stage helps you put the plan into action and draft the message. A. analyzing; composing B. analyzing; evaluating C. composing; analyzing D. composing; evaluating Question 2 of 40 In persuasive situations, you will increase your chances of getting a positive response by __________ the analyzing phase of the ACE communication process. A. devoting less time to B. changing the order of C. omitting D. spending more time on Question 3 of 40 You need to email a co-worker to ask for her assistance on a project. In the context of this message, which of the following constitutes a refutation you could include in your request in anticipation of a possible objection? C05.V.11.1 Business Communication Tests & Quizzes Tests & Quizzes
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2.5/ 2.5 Points 2.5/ 2.5 Points 2.5/ 2.5 Points A. I really need your help right now, as my department is short-staffed. B. I won't be able to complete my project if you don't help me. C. While this may sound time-consuming, I will only need one hour of your time. D. If you decide to help me, then you will have to work overtime. Question 4 of 40 You need to write a letter to a customer denying a claim, as the customer is responsible for the problem that she is asking you to fix. In this situation, __________. A. the direct approach is best to buffer the bad news B. the direct approach is preferred so that you get right to the point without introductory pleasantries C. the indirect approach alleviates the need to phrase the bad news tactfully D. the indirect approach can provide introductory information so it can be understood by the reader Question 5 of 40 One of the four goals of delivering bad news is to __________. A. state the news clearly, yet sensitively B. protect the audience's self-esteem by only hinting at the news C. offend your audience if necessary to get the message across D. gloss over the facts that may cause legal complications Question 6 of 40 In the analyzing phase of creating a message, you think about the purpose, desired outcome, and business result of your message. Which of the following best articulates the purpose of your message?
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2.5/ 2.5 Points 2.5/ 2.5 Points 2.5/ 2.5 Points A. to suggest the possibility of implementing a flex-time schedule in your office B. to describe to your boss how your life would change with a flex-time schedule C. to tell your boss how much your friend likes having a flex-time schedule D. to improve employee productivity and job satisfaction by giving workers more balanced lives Question 7 of 40 Being persuasive __________. A. is rarely required in your daily life B. involves understanding why your audience may resist your ideas C. means tricking your audience into doing what you want D. is very unethical, and in some situations may even be illegal Question 8 of 40 Your boss is in a hurry to leave, so she quickly delegates an assignment to you. She
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