2.5/ 2.5 Points 2.5/ 2.5 Points 2.5/ 2.5 Points Online Exam 5_05 Return to Assessment List Part 1 of 2 - Lesson 4 Questions 50.0/ 50.0 Points Question 1 of 40 While the __________ stage helps you make a persuasive plan, the __________ stage helps you put the plan into action and draft the message. • A. analyzing; composing • B. analyzing; evaluating • C. composing; analyzing • D. composing; evaluating Question 2 of 40 In persuasive situations, you will increase your chances of getting a positive response by __________ the analyzing phase of the ACE communication process. • A. devoting less time to • B. changing the order of • C. omitting • D. spending more time on Question 3 of 40 You need to email a co-worker to ask for her assistance on a project. In the context of this message, which of the following constitutes a refutation you could include in your request in anticipation of a possible objection? C05.V.11.1 Business Communication Tests & Quizzes Tests & Quizzes
2.5/ 2.5 Points 2.5/ 2.5 Points 2.5/ 2.5 Points • A. I really need your help right now, as my department is short-staffed. • B. I won't be able to complete my project if you don't help me. • C. While this may sound time-consuming, I will only need one hour of your time. • D. If you decide to help me, then you will have to work overtime. Question 4 of 40 You need to write a letter to a customer denying a claim, as the customer is responsible for the problem that she is asking you to fix. In this situation, __________. • A. the direct approach is best to buffer the bad news • B. the direct approach is preferred so that you get right to the point without introductory pleasantries • C. the indirect approach alleviates the need to phrase the bad news tactfully • D. the indirect approach can provide introductory information so it can be understood by the reader Question 5 of 40 One of the four goals of delivering bad news is to __________. • A. state the news clearly, yet sensitively • B. protect the audience's self-esteem by only hinting at the news • C. offend your audience if necessary to get the message across • D. gloss over the facts that may cause legal complications Question 6 of 40 In the analyzing phase of creating a message, you think about the purpose, desired outcome, and business result of your message. Which of the following best articulates the purpose of your message?
2.5/ 2.5 Points 2.5/ 2.5 Points 2.5/ 2.5 Points • A. to suggest the possibility of implementing a flex-time schedule in your office • B. to describe to your boss how your life would change with a flex-time schedule • C. to tell your boss how much your friend likes having a flex-time schedule • D. to improve employee productivity and job satisfaction by giving workers more balanced lives Question 7 of 40 Being persuasive __________. • A. is rarely required in your daily life • B. involves understanding why your audience may resist your ideas • C. means tricking your audience into doing what you want • D. is very unethical, and in some situations may even be illegal Question 8 of 40 Your boss is in a hurry to leave, so she quickly delegates an assignment to you. She
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