The customer is the foundation of any business' success therefore the staff of Chibuzor business concept must have the following skills in order to care for its customers effectively, such as; Good telephone communication skills: Adopting a positive tone and projecting an enthusiastic, natural, and attentive persona when on the telephone allows a customer to relax and feel comfortable in a conversation. Make sure that when answering a phone, you smile as this can be heard in your voice. This smile will transmit down the line as you greet the person on the other end. Smiling as soon as you start your conversation with a customer will start your interaction positively and allow you to build rapport leading to a productive and friendly exchange. Good listening skills (must be good listener): Listening is the ability to accurately receive and interpret messages in the communication process. Listening is key to all effective communication. Without the ability to listen effectively, messages are easily misunderstood. As a result, communication breaks down and
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- Spring '17
- jeffrey kantor